Management Supervisor, Lottery Solutions – Client Experience

Management Supervisor, Lottery Solutions – Client Experience (Remote) Who Is Marcus Thomas? Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers and storytellers who help brands grow by creating meaningful connections with people. We offer a full range of services: creative, media, digital, PR, social, search and CRM, all working together to build ideas that make an impact. Our approach has earned national recognition for work that blends strategy, creativity and technology to move businesses forward. At Marcus Thomas, we believe great marketing makes people’s lives better. We call that the Value Exchange : a partnership where everyone benefits. Join us and help shape an agency driven by curiosity, collaboration and results. Hybrid and Remote Work Eligibility Marcus Thomas offers a hybrid work environment for employees located near our Warrensville Heights or Cincinnati offices. Remote candidate will be expected to travel to our Cleveland office occasionally for key meetings and client sessions. For fully remote roles, we hire U.S.-based employees in select registered states: Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Michigan, Minnesota, North Carolina, New Hampshire, Ohio, Pennsylvania, South Carolina, Texas, and Virginia. While Ohio-based candidates will be prioritized, we welcome applications from qualified candidates in any of our approved hiring states. The Role We’re looking for a dynamic Management Supervisor to join our growing Lottery Solutions team within the Digital group. In this role, someone who understands how strategy, technology, and development come together to build digital products and platforms that power customer engagement. You’ll partner closely with strategists, architects and development leads to deliver high-impact web and mobile initiatives while ensuring a seamless client experience. This role is ideal for someone who thrives at the intersection of client partnership, digital strategy and team leadership – and who’s excited by the opportunity to shape and grow a category-defining practice. What You’ll Do Lead day-to-day and strategic oversight for multiple lottery client accounts, ensuring digital programs align with business goals and agency standards. Lead the delivery of enterprise web, mobile, and platform development projects , partnering closely with architects, developers, and strategists to ensure solutions meet both business and technical objectives. Serve as the senior point of contact and trusted adviser for client executives, translating objectives into actionable strategies and solutions. Collaborate with cross-functional teams across strategy, UX, development, and technology to deliver scalable digital products and solutions. Manage scopes, budgets, timelines, and deliverables, balancing client value and agency profitability. Build, coach, and mentor a high-performing account team; provide clear direction, feedback, and career growth opportunities. Identify and pursue opportunities for innovation and partnership across accounts. Gather and translate client requirements into clear business and functional insights for internal teams. Present agency ideas and work with professionalism, clarity, and enthusiasm. Support new business and early client engagements by defining digital strategies and solution roadmaps that connect marketing goals with technical feasibility. Ensure exceptional quality, communication, and accountability throughout all stages of client work. Skills and Qualifications 8+ years of experience managing client accounts delivering digital or web-based marketing technology solutions, ideally in an agency or marketing environment. Proven success leading multiple accounts with combined budgets of $3M or more. Strong understanding of digital strategy, architecture, and development processes; comfortable translating between client needs and technical delivery teams. Demonstrated ability to lead enterprise client relationships, define digital roadmaps, and connect business strategy with technology solutions. Excellent communication and presentation skills, including experience engaging with executive-level stakeholders. Analytical and critical thinking skills with a proactive, solution-oriented mindset. Experience mentoring and developing account or project management talent. Highly organized and adaptable—comfortable managing competing priorities in a fast-paced environment. Experience leading cross-functional teams delivering web, mobile, or platform development projects Experience in the lottery, gaming, or regulated industries is a strong plus. Why You’ll Love Working Here Long-Term Partnerships: Our clients stay with us for more than 12 years, a reflection of trust and collaboration. Award-Winning Work: Be part of campaigns recognized for creativity, strategy and results. Flexibility and Balance: Hybrid schedules and flexible hours support your life and your best work. Inclusive Culture: Our workplace values every perspective and creates space for all voices. Growth and Learning: Experience opportunities for professional and personal development through ongoing learning programs. Benefits Highlights Time Off: Flexible policy; most teammates enjoy 4-6 weeks annually Family Support: 12 weeks of fully paid parental leave Health & Wellness: Comprehensive medical, dental and vision coverage, plus telemedicine, behavioral health and access to the Calm app Lifestyle Perks: Wellness and creative stipends, phone plan support, and partner discounts Financial Benefits: 401(k) with company contributions, student-loan paydown and college-savings options Digital Team Values At Marcus Thomas, our values shape how we work with each other and with our clients. Accountable: You do what you say you will do. Critical Thinker: You seek better ways of doing things. Process-Driven: You follow and improve the systems that help us deliver. Community-Minded: You value inclusion, cultural awareness, and different perspectives. Collaborative: You communicate, listen, and support your teammates. Human-Centric: You prioritize people and purpose in every decision. Curious: You’re eager to learn and explore new ideas. Our Hiring Process To support fairness and consistency, we use AI tools to assist with parts of the process. Résumés may be reviewed initially with an AI assistant that compares experience and skills to the job description and highlights potential matches for our recruiting team. Candidates can choose to opt out of AI résumé screening when applying. We also use AI to record and transcribe interviews to promote accuracy and equity. Transcripts may be reviewed by HR to confirm that all candidates are treated respectfully and evaluated fairly. Candidates can opt out of this transcription feature at any stage. While AI helps us stay organized and consistent, every decision to move a candidate forward is made by real people. Our recruiting and hiring teams remain hands-on throughout the process and use AI only as a tool, not as a decision-maker for how to find talent. Diversity, Equity & Inclusion At Marcus Thomas, we believe diversity is a strength and that great ideas come from different perspectives. We’re committed to creating opportunities for talented individuals who have been historically underrepresented in our industry and to fostering an inclusive culture where everyone can grow, thrive and do their best work. We encourage women, people of color, LGBTQIA+ individuals, immigrants, people of all religions and nationalities, and people with disabilities to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability. Account Management Remote Eligible States: CT, FL, GA, IL, IN, KY, MI, MN, NC, NH, OH, PA, SC, TX, VA #J-18808-Ljbffr