Remote SaaS Support Engineer
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Sweet Epic Travels is seeking a Technical Support Representative for a 100% remote role in the SaaS industry, supporting construction permitting workflows for U.S. customers and guiding LATAM users through the platform to keep projects moving.
In this role you will handle inbound calls, troubleshoot platform issues, perform product demonstrations, and document resolutions in the CRM while maintaining a high standard of customer service and technical accuracy.