Front Office Manager

Minor Hotels Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels , the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper‑upscale and luxury brands. What will be your mission? As Front Office Manager you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximise the financial performance of the department. What will you do? Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards. Meet guests and customers when they arrive and ensure they are settled in their rooms. Maintain professional, open and honest communication to assist guests and make accurate bookings. Guide & support the team in providing outstanding guest welcoming and experiences. Ensure that all daily tasks are completed accurately and in a timely manner. Resolve & respond to guest complaints in a timely and professional manner. Maintain accurate guest accounts and assist with daily reporting. Effectively manage team roster to meet budgets. Support Hotel Manager with recruitment. What are we looking for? Minimum 2 years of experience at a supervisor level within a Hotel environment Exceptional people management skills, with the ability to lead and motivate a diverse team. Excellent written and verbal communication skills in English. Exceptional customer service skills and an unwavering positive attitude. Understanding of Trust accounting. A passion for delivering exceptional, pro‑active customer service. Availability to work a variety of shifts, including weekends and public holidays if required. Why choose us? Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. 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