Jr. Financial Operations Associate

Buenos Aires, Argentina

Full time

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Job Profile Summary

The Associate Participant Payments Analyst oversees site and patient set-up, initiates site communication, and conducts internal peer reviews. This role involves meticulously reviewing and inputting current patient and site details in the SaaS patient payment software, with a focus on managing site budgets related to patient reimbursement. Additionally, the Associate Participant Payments Analyst provides patient support and serves as a liaison between vendors and IQVIA.

Responsibilities

• Provides support for the start-up, maintenance and study closeout phases of patient payments service delivery;

• Identify and communicate opportunities for process improvement to the immediate supervisor;

• Ensures that all site and patient records are established to support timely and accurate payments to patients within the terms of signed Statement of Work (SOW) with Sponsors;

• Works in coordination with designated Patient Solutions Operational Lead(s) to support achievement of contractual commitments from study initiation through closeout;

• Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received - including but not limited to, executed Clinical Trial Agreement (CTA), and Amendments;

• Posts CTAs, amendments or other contract related documents to the SaaS software;

• Set-up initial Site information, patient information and patient payment budgets;

• Performs payment processing and supports patient customer service for an assigned set of Sponsor(s) and studies.

• Responsible for ownership, opening, monitoring and resolution of cases and patient communications including working closely with vendor to communicate and patient questions applicable to them;

• Ensure support to the clinical trial sites and patients is provided at IQVIA's levels of excellence through timely resolution of issues that are raised through email and/or phone contact;

• Ensures work is SSAE18 compliant where appropriate;

• Ensure that all study, site and budget set-ups are peer reviewed for accuracy as defined by SSAE18 policies and procedures;

• Process, patient ID, YOB or other requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy.

• Responsible for assisting in opening, managing and closing patient administrative trackers;

• Responsible for the preparation of project specific status updates, site and patient related, which are provided to the Patient Solution Operational Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions;

• Responsible for reporting on Patient Solutions specific (site set-ups, patient setups, and customer service) red line items (deliverables processed outside of IQVIA's established acceptable processing thresholds) to be reported during Sponsor Governance Meetings;

• Acts as an escalation point for open patient-specific issues;

• Other duties as assigned

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Typically requires 0 - 2 years of prior relevant experience.

Knowledge

Requires knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education.

Education

Bachelor's Degree: Business Administration, Finance, Accounting, Project Management, or a health-related field preferred, or equivalent combination of education, training and customer service experience that provides the knowledge, skills and abilities to perform the job

Additional Work Experience

• Prior customer service experience required
• Relevant work experience preferred;
• Prior accounts payable/invoicing experience preferred;
• Data entry experience preferred;
• Experience with business financial applications preferred;
• Prior experience in client service at a biotechnology company, CRO, pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred;
• Prior data validation experience preferred

Skills and Abilities

Competencies:

• Teamwork - Listens and responds constructively to o