Transport Coordinator

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are building the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Deel IT provides the infrastructure and tools that every company needs (including an equipment webstore, asset tracking software, and digital workstation assessments) to set their new hires up for productive work at home, address any equipment issues fast, and streamline their global provisioning process. Job Overview We are looking for a Transport Coordinator to join our operations team and help streamline our logistics processes across multiple regions. The Transport Coordinator will play a key role in ensuring the smooth flow of goods throughout Deel IT’s global supply chain. You will be responsible for coordinating the transportation, delivery, and distribution of products to customers worldwide. This role requires strong organizational skills, attention to detail, and the ability to collaborate effectively with various internal teams, suppliers, and third-party logistics providers. As part of Deel IT’s logistics team, you will help optimize shipping operations, reduce costs, and enhance the customer experience. Key Responsibilities Facilitate the seamless flow of customer outbound and returns, and ensure responses are within our internal SLA. Respond to customer enquiries related to shipping, tracking, delivery in a timely and professional manner. Handle customer complaints and issues related to collections and deliveries. Manage the end-to-end process for device repairs and warranties. Coordinate with internal teams to resolve issues and streamline operations. Prepare shipping documents and labels through carrier software, whilst ensuring local customs compliance regulations are always adhered to. Assist with organizing shipments, both domestic and international. Monitor shipments to ensure seamless delivery. Liaise with carriers to ensure timely delivery and customs clearance of shipments. Maintain accurate records of all shipment documentations. Ensure all customs invoices for international shipments are fully compliant for export and subsequent re-import. Anticipate, identify and resolve problems that could delay the release or movement of shipments, ensuring Government/Customs compliance is adhered to at all times. Open investigations/submit claims with carriers (lost in transit, damage in transit, non-receipt cases, etc.) and see the process through from start to end. Assist with other tasks/projects assigned by the Global Logistics Manager. About you Minimum of 4 years in logistics, shipping, import/export or a related role. Excellent verbal and written communication skills. Able to adapt to changes. A strong organiser, efficient worker who is detail oriented and can work in a fast-paced environment. Experience with carrier software is a plus; MS programs, G Suite, Slack, and general computer literacy is essential. Knowledge of International Customs laws/regulations and export compliance policies, documentation and processes would be advantageous. Understanding of customs documentation and procedures is essential. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. 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