End Point Support Engineer

hace 2 semanas

Municipio de Rincón de los Sauces, Argentina Check Point Software A tiempo completo

End Point Support Engineer at Check Point Software Why Join Us? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and has earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020‑2024). We are a top female‑friendly company and invite you to be part of a culture that rewards passion, innovation, and teamwork. Key Responsibilities This is a high‑level global support center position for Internet security products. The position will provide customer and technical support for assigned security products through inbound phone, email, and web requests. You will independently identify, troubleshoot, document, and replicate customer problems, then escalated complex issues in accordance with internal processes. You will track resolution through the problem‑solving cycle and keep affected parties and upper management informed of progress and resolution. Qualifications Bilingual in Spanish BS/MS in Computer Science or 25 credit hours of network (TCP/IP) and information security related courses preferred 2 years of ISP support or related networking positions (or equivalent coursework) Strong knowledge of networking concepts – VLAN, WAN, LAN, routers, switches, access points, firewalls, IPS, VPN and other layer 2/3/4 protocols Knowledge of UNIX, Linux or Windows administration Exceptional time management and organizational skills Strong verbal, written and interpersonal communication skills Ability to troubleshoot and resolve problems in a technical team‑oriented environment Ability to demonstrate customer empathy, good diplomacy and ownership Positive, constructive team player Assets Hold certifications such as Security+ Hold certifications in routing (Network+) Knowledge of IPS/IDS technologies Security threat and attack countermeasures Scripting skills with Bash, Python, C programming Knowledge of cloud public and private infrastructure, IaaS, SaaS such as Microsoft Azure, Amazon AWS, Google Cloud, VMware NSX Ability to conduct forensic analytical studies and investigations This position is posted in multiple territories, and you must be able to work without sponsorship from an employer now or in the future in the country for which you apply EOE M/F/Veterans/Disabled Quilmes, Buenos Aires Province, Argentina #J-18808-Ljbffr

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