Legal Intake Virtual Assistant

Valgorithm is a consulting firm specializing in AI-driven solutions, automation, and fractional services that help businesses streamline operations and scale efficiently. We partner with clients in the healthcare, and legal industry to optimize workflows, enhance compliance, and drive strategic growth. We are seeking a professional, friendly, and highly communicative Legal Intake Virtual Assistant to join the Valgorithm team. In this role, you will support one of our U.S.-based legal clients primarily by answering inbound phone calls, speaking with potential clients about employment-related concerns, and completing structured, script-based intake forms using MyCase. This is a call-focused role, and the majority of your time will be spent handling phone conversations with empathy, clarity, and professionalism. As a Valgorithm VA, you’ll be part of our internal team. You will report directly to both the client and Valgorithm. While you will serve a specific client, you are fully supported, managed, and paid through us — and we expect you to actively contribute to our culture of professionalism, ownership, and teamwork. Responsabilities Client Intake & Call Handling Answer inbound phone calls with professionalism, warmth, and empathy Follow a structured intake form in MyCase to gather information accurately Ask standardized questions related to employment matters and document responses clearly Reassure callers and guide conversations without providing legal advice Escalate urgent or sensitive cases according to established guidelines Create a positive first impression and build trust with potential clients Communication & Documentation Record accurate notes and update intake records in MyCase Respond to basic inquiries using provided scripts and guidelines Maintain clear, timely communication with the client and internal team Additional Support (Occasional) Assist with light administrative tasks as needed (e.g., updating records, scheduling, or follow-ups) Valgorithm Team Responsibilities Participate in internal check-ins, updates, and feedback sessions Follow Valgorithm’s processes, standards, and communication expectations Use Google Workspace, Slack, and task tools to stay organized and efficient Requirements 1+ years of experience as a legal assistant, paralegal, or virtual assistant supporting legal professionals Experience in a client-facing, phone-based role , such as legal intake, call handling, or customer support Familiarity with legal case management or CRM systems (MyCase preferred; training provided) Strong proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Drive) Comfortable using Slack for internal communication and coordination Excellent spoken and written English , with a calm, professional phone presence Strong communication skills , especially when handling sensitive or emotional conversations High emotional intelligence and empathy , with the ability to make callers feel heard and supported Trust-building mindset and confidence in guiding structured conversations Strong attention to detail and ability to follow structured processes independently in a remote environment Ability to maintain confidentiality and handle sensitive legal information with discretion Work Environment Requirements Dedicated computer (not shared) with at least 8GB RAM and up-to-date security software Reliable primary internet connection (minimum 20 Mbps download / 10 Mbps upload) Backup internet connection (e.g., mobile hotspot, pocket WiFi, or prepaid modem) Quiet, distraction-free workspace suitable for handling confidential phone calls Licensed operating system : Windows 10 or higher, or macOS v10.15.5 or higher Day Plan First 30 Days Complete onboarding and training on tools, intake scripts, and workflows Shadow calls and begin handling intake calls with support Days 31–60 Independently handle inbound intake calls Accurately document information in MyCase and escalate cases as needed Days 61–90 Consistently manage intake calls with professionalism and empathy Support light administrative tasks and maintain clear communication Benefits Full-time, long-term role with a stable schedule Employed, managed, and supported directly by Valgorithm Structured onboarding and training with clear scripts and processes Paid non-working U.S. holidays (as applicable) Opportunity to grow within Valgorithm as the team and client base expand Supportive, people-centered remote work environment