Senior Collections Analyst

hace 1 semana

Argentina Medallia A tiempo completo

Join to apply for the Senior Collections Analyst role at Medallia Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in managing experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. Role and Team A phenomenal opportunity exists within Medallia’s Accounts Receivable team as we are looking for a Senior AR Collections Analyst to contribute and support within our specialized Collections team. This highly visible role will focus on improving the overall financial health of Medallia’s aging receivables via driving toward departmental goals and objectives. The role will report directly to the Accounts Receivable Senior Manager. Responsibilities Work closely with the Accounts Receivable Collections Manager to meet cash target requirements, improve departmental efficiency, and suggest inter‑departmental improvements. Research and analyze customer accounts prior to making customer contact for past‑due balance. Communicate with customers via phone, email, or online meeting regarding outstanding invoices and maintain detailed collection notes. Successfully resolve difficult or complex collections challenges by utilizing technical knowledge of collections, critical thinking, and procedural guidelines. Collaborate closely with Finance, Sales, and customers to resolve billing and collection issues. Help forecast accurate collection estimates for the month or quarter to the Finance team for use in company forecasts. Assist with month‑end, quarter‑end, and year‑end closing duties as needed. Minimum Qualifications Minimum of 3 years in B2B Collections. Professional fluency in English. Preferred Qualifications B.S. or B.A. Degree in Finance or related field. Proficient with NetSuite and Salesforce (highly desirable); Tesorio a plus. Proficient in Microsoft Office Word, Excel, and Google Suite tools. SaaS industry experience. Intermediate experience using MS Excel; P‑tables, VLOOKUP, SUMIF, CONCATENATE, etc. Knowledge and understanding of Generally Accepted Accounting Principles (credits and debits), collections related policies, SOX controls, and industry best practices and procedures. Proven ability to effectively manage competing priorities, and meet deadlines in a high‑volume, fast‑paced environment. Strong verbal and written communication skills, including presentation skills. Excellent organizational and analytical skills with an eye for detail and accuracy. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. #J-18808-Ljbffr

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