IT Support Technician I — SLA‑Driven Help Desk
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Assurant is seeking a Technical Support Associate to deliver first-level IT support for a SaaS platform. This remote role focuses on resolving technical issues, guiding customers, and ensuring strong service delivery across the client base.
The ideal candidate has 2+ years in technical support, strong ITSM knowledge, and fluency in English and Spanish, with the ability to explain complex concepts clearly and maintain high customer satisfaction.