Customer Support Specialist
hace 2 semanas
Join to apply for the Customer Support Specialist role at SoundCampaign A growing tech company in the music industry is looking for English speakers for Customer Support Specialist to assist our customers with technical problems when using our platform. Attracts potential customers by answering product and service questions and suggesting information about other services on our platform. Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. About Us: We’re a growing startup company that helps music artists from any part of the globe by getting their music on playlists by curators and influencers. Responsibilities: Respond to customer queries in a timely and accurate way, via email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product, Sales, and Marketing teams Assist in training junior Customer Support Representatives Requirements: Experience as a Customer Support Specialist or similar CS role High level of English (reading & writing) Located in Argentina Availability for full-time Familiarity with our industry is a plus (Music industry) Experience using help desk software and remote support tools Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling severe cases You can work from anywhere in the world Flexible Vacation: if you need time off, just let us know Opportunity to advance: You will have the opportunity to grow with us Seniority level Entry level Employment type Full-time Referrals increase your chances of interviewing at SoundCampaign by 2x Get notified about new Customer Support Specialist jobs in Buenos Aires Province, Argentina #J-18808-Ljbffr
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Remote AI-Driven Customer Support Specialist
hace 2 semanas
Santa Fe, Argentina Varsity Tutors, a Nerdy Company A tiempo completoA leading online education platform is seeking a Customer Support Specialist to provide comprehensive digital support to learners and families. This full-time remote position requires excellent written communication skills and the ability to resolve issues effectively. Ideal candidates will have 2+ years of experience in customer support, possessing a...
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Customer Support Specialist
hace 2 semanas
Santa Fe Capital, Argentina Varsity Tutors LLC A tiempo completoCustomer Support Specialist (Work from Home) Join Varsity Tutors, a Nerdy Company, to support learners and families exclusively through digital channels as a Customer Support Specialist. Role Overview The Customer Support Specialist plays a critical role in ensuring a seamless learning experience by providing comprehensive support to learners and families...
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Remote Customer Support Specialist
hace 2 semanas
Santa Fe Capital, Argentina Nerdy A tiempo completoA leading online educational platform seeks a Customer Support Specialist to provide support through SMS, live chat, and email. This role is ideal for individuals who have strong written communication skills and can manage multiple inquiries simultaneously. Candidates should have at least 2 years of experience in customer support, a high level of empathy,...
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Remote Tutor Support Specialist
hace 2 semanas
Santa Fe, Argentina Varsity Tutors LLC A tiempo completoA leading online education company is seeking an Operations Support Specialist to provide comprehensive support for tutors and students in a remote setting. Applicants should possess strong English skills and prior customer service experience. This role offers flexible schedules, competitive pay of $12/hr, and the opportunity to work from home, contributing...
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Spanish Bilingual Customer Service Specialist
hace 2 semanas
Santa Fe Capital, Argentina TalentPop App A tiempo completoBilingual Customer Service Specialist, Spanish/English (Voice and Chat) Join Our Team as a Bilingual Customer Service Specialist, Spanish/English (Voice and Chat). Provide customer support in multiple languages through voice and chat. Why You'll Love This Role You’ll be the friendly voice and helpful support that our customers rely on. Your combination of...
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Spanish Bilingual Customer Service Specialist
hace 2 semanas
Santa Fe Capital, Argentina TalentPop App A tiempo completo1 day ago Be among the first 25 applicants Join Our Team as a Bilingual Customer Service Specialist, Spanish/English (Voice and Chat) Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency. Why You'll Love This Role You’ll be the friendly voice and helpful support that...
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Remote Ops Support Specialist
hace 2 semanas
Santa Fe Capital, Argentina Varsity Tutors, a Nerdy Company A tiempo completoA leading educational technology firm is seeking an Operations Support Specialist to ensure a seamless learning experience. This remote role involves providing support to tutors and students, handling inquiries, resolving technical issues, and monitoring sessions. The ideal candidate has a strong background in customer service, excellent problem-solving...
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100% Remote Ops Support Specialist — AI‑Powered Learning
hace 2 semanas
Santa Fe Capital, Argentina Nerdy A tiempo completoA leading educational technology company seeks an Operations Support Specialist to provide comprehensive support to tutors and students. This remote position requires strong analytical skills, customer service experience, and the ability to troubleshoot technical issues. The ideal candidate will thrive in a fast-paced environment and contribute to a dynamic...
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Spanish and English) Customer Success Specialist
hace 5 días
Santa Fe de la Vera Cruz, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Customer Success Specialist** today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...
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Technical Product Support Engineer
hace 3 semanas
Santa Fe, Argentina Telnyx A tiempo completoTechnical Product Support Engineer (Remote): AMER What You Will Do Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues. Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams. Analyze T.30(passthrough fax tones)...
