Customer Care Professional with advanced Italian
hace 2 semanas
How will you make an impact in this role? As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services. Main responsibilities Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy. Grow and nurture customer relationships on every interaction that results in measurable Customer value. Document necessary account information and offer custom solutions that benefit the customer. Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality. Skills & Qualifications Fluency in writing and speaking in advanced Italian; English is a must (Excluding) This position operates in a Monday - Friday environment and we require availability ranging from 8 AM to 2 PM, sometimes holidays or weekends also. We require flexibility. Demonstrated resiliency in a fast‑paced metric driven environment with proficient multitasking and navigation in a windows environment. Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. Demonstrated consultative experience, ability to influence, resourceful. Exceptional listening and relationship building skill. Creative problem‑solving, eager to find customized solutions. Experience owning or working in a small business a plus. High school diploma or equivalent required. Bachelor’s degree preferred - Education benefits available. Service vocation to contact customers. Compliance Language We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial‑well‑being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #J-18808-Ljbffr
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Italian-Speaking Card Member Care Specialist
hace 2 semanas
Buenos Aires, Argentina American Express A tiempo completoA global financial services company is hiring a Customer Care Professional to deliver exceptional Relationship Care in a hybrid environment. The role involves responding to customer inquiries and enhancing brand loyalty. Candidates should be fluent in advanced Italian and English, with strong communication and problem-solving skills. The position requires...
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Customer Care Professional with Advanced French
hace 2 días
Buenos Aires, Buenos Aires C.F., Argentina American Express A tiempo completoYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. Whenyou join Team Amex, you become part of a global and diverse community of colleagues with anunwavering commitment to back our customers, communities and each other. Here, you'll learn andgrow as we help you create a career...
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Customer Care Professional with Advanced French
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Capital Federal, Buenos Aires, Argentina American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
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Customer Care Professional with advanced German
hace 3 semanas
Buenos Aires, Argentina American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new...
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Customer Care Professional with Advanced French
hace 5 días
Capital Federal, Buenos Aires, Argentina American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
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Customer Care Professional with advanced German
hace 3 semanas
Buenos Aires, Argentina American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
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Customer Support Specialist
hace 2 semanas
Buenos Aires, Argentina Token Metrics A tiempo completoPosition Overview Emerging Travel Group (ETG) is hiring a Language Support Specialist who will take calls and provide initial advice to our B2B partners in Italian . Job Responsibilities Take calls and provide initial advice to B2B partners in Italian. Communicate with partners about ongoing cases, providing regular updates on progress. Help other operation...
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Customer Care Professional with Advanced French
hace 3 días
Capital Federal, Buenos Aires, Argentina American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
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Customer Care Professional with advanced German
hace 3 semanas
Buenos Aires, Argentina American Express A tiempo completoAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...
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Customer Support Specialist with Italian and English
hace 3 semanas
Buenos Aires, Argentina Connempathy A tiempo completoCustomer Support Specialist with Italian and English TELUS International Europe We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country. Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. Are you fluent in Italian and looking to make your next career move abroad? If so,...
