Testing Program Liaison

About the Role Fullscript is redefining supplement quality for healthcare professionals and their patients. As part of our Medical Innovation team, the Testing Program Liaison will own the end‑to‑end execution and evolution of Fullscript’s clinician‑led supplement testing program—ensuring every product we offer meets the highest scientific and regulatory standards. What You’ll Do Program strategy & execution – Own the quarterly supplement testing program from start to finish: SKU selection, sampling, lab coordination, data interpretation, and results integration. SKU risk assessment – Identify high‑risk or high‑value supplement SKUs using data and industry insights. Test standards development – Develop and maintain testing standards, methodologies, and assay protocols in partnership with accredited labs (e.g., HPLC, GC‑MS, ICP‑MS, microbiological assays). Cross‑functional collaboration – Partner with QA, Medical Innovation, and Merchandising teams to resolve out‑of‑spec results and maintain compliance with GMP and other regulatory standards. Collaborate with Engineering, Catalog, and Product teams to integrate test results into the Fullscript platform and practitioner experience. Work with QA, Legal, and Medical teams to define testing guardrails and ensure alignment with regulatory expectations across the U.S. and Canada. Liaise with vendors, manufacturers, and labs to align on test methods, reporting specifications, and sample handling. Data interpretation & communication – Analyze Certificates of Analysis to extract potency and purity data and translate findings into actionable insights. Develop internal documentation (SOPs, QA summaries, internal briefs) and educational assets for practitioners. Create clear, practitioner‑facing materials such as slide decks, handouts, FAQs, and "Fullscript Academy" content. Continuous improvement of assay methodologies and lab partnerships. Contribute to process optimization, data accuracy, and content workflows that scale as the program expands to new regions. Provide expert input on new ingredients, contaminants, and testing trends. Annual testing cycle management – manage sample logistics, lab coordination, method alignment, troubleshooting, and data review during active testing periods. Conduct program planning, SKU risk assessments, lab method updates, and prepare content and stakeholder communications for the next cycle. What You Bring • Bachelor’s degree in Biochemistry, Chemistry, or a related life‑science field. • 2+ years in an accredited supplement‑testing or analytical lab (HPLC, GC‑MS, ICP‑MS, microbiology, etc.). • Strong scientific writing and data‑translation skills. • Understanding of supplement quality standards, GMP requirements, and regulatory frameworks in the U.S. and Canada. Master’s or PhD in Analytical Chemistry or a related discipline. • Prior experience in a supplement company, medical affairs, or clinical liaison capacity. • Familiarity with digital platforms, data integration systems, or content management tools. • Experience creating educational or marketing content for healthcare audiences. Who You Are You’re scientifically curious, operationally strong, and energized by building a new program from the ground up. You translate complex lab data into clear, credible communications for healthcare professionals, thrive in cross‑functional environments, and enjoy collaborating with scientists, clinicians, engineers, quality and marketing teams alike. Why You’ll Love Fullscript Market‑competitive compensation package including equity. 401(k) matching (U.S.) and RRSP matching (Canada). Flexible PTO policy. Employee discount on Fullscript catalog of products for family and friends. Ability to work wherever you work best. Opportunity to shape the future of healthcare. Fullscript is an equal‑opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request—email ****** for support. Seniority Level Entry level Employment Type Full‑time Job Function Management Industries Computer and Network Security #J-18808-Ljbffr