Workforce Operations Manager

We're looking for a Workforce Operations Manager to own the people and output management side of a data labeling operation at a fast-moving AI company. You will manage teams of 5 to 10 workers per project, keep their work output on track, and handle the handoff of finished labeled outputs to the engineering team. This is a non-technical, pure operations role, you will not be building anything.

The ideal background for this role is not a traditional project management resume. We are looking for someone with community management or people management experience — someone who has run a Slack community, managed a distributed workforce, or kept a group of remote knowledge workers aligned and producing without micromanaging. If you are a strong people operator who knows how to manage output quality across a distributed team and can keep things moving without being the most technical person in the room, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work inside a fast-moving AI company serving biopharma, legal, energy, and healthcare clients
• High-ownership operations role with direct impact on delivery quality and team performance

What You'll Work On

Team Management and Output Oversight

• Manage teams of 5 to 10 workers per project, keeping their work output on track and on schedule
• Monitor output quality and flag issues early before they affect delivery
• Provide clear direction, feedback, and accountability to team members throughout each project
• Maintain team engagement and performance across a distributed, async workforce

Operations and Handoff Coordination

• Own the operations side of the data labeling workflow from team assignment through to finished output
• Coordinate the handoff of completed labeled outputs to the engineering team accurately and on time
• Maintain organized records of project status, team assignments, and output tracking
• Identify and resolve bottlenecks in the workflow before they create delays

Community and Workforce Management

• Manage team communications across async channels including Slack and email
• Build a reliable, well-managed workforce that produces consistent quality output
• Onboard new team members efficiently and ensure they understand expectations from day one
• Surface recurring issues, feedback, and improvement opportunities to leadership

What You Bring

• Experience managing a distributed workforce, community, or knowledge-worker team — this is the most important qualification
• Background in community management, workforce operations, or people management in an async remote environment
• Strong written and verbal English communication skills with the ability to give clear direction and feedback across a distributed team
• Highly organized with the ability to track multiple team members and project workstreams simultaneously without losing visibility
• Comfortable managing output quality without needing to understand the technical details of what is being produced
• Proactive communicator who surfaces issues early and keeps stakeholders informed without being asked
• Self-directed and reliable in a fully remote, async environment

Nice to Have

• Experience managing Slack communities or distributed knowledge-worker groups
• Background in data labeling, AI training data, or knowledge-work operations
• Prior experience in a forward-deployed or embedded operations role
• Familiarity with tools such as Notion, Airtable, or similar platforms for tracking team workflows
• Experience working inside an early-stage AI or technology company

If you are a strong people operator who can keep a distributed team aligned, producing, and accountable, and want to own the operations side of a data labeling business inside a fast-moving AI company, this role gives you the ownership and the direct impact to do your best work.