Technical Customer Support Specialist
hace 5 horas
Technical Customer Support Specialist (TCSS) Builder Lead Converter :Technical Customer Support Specialist (TCSS) :Builder Lead Converter , a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated Technical Customer Support Specialist (TCSS) to join our team and contribute to our mission of empowering builders with effective marketing and sales tools.At Builder Lead Converter , we understand the challenges that builders and remodelers face in generating high-quality leads and converting them into sales. Our mission is to empower our clients with cutting-edge technology and unparalleled support to transform their marketing, lead generation, and sales processes. We are committed to providing a supportive and collaborative work environment where creativity and innovation thrive.As a Technical Customer Support Specialist (TCSS) at Builder Lead Converter , you will play a crucial role in supporting our clients by providing technical assistance, handling customer inquiries, and ensuring a seamless customer experience. You will be the front line of support for clients and customers, helping to address their queries, provide solutions, and escalate issues as needed. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with people. Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Promptly responding to customer inquiries and providing relevant information. Troubleshoot issues and/or log support requests for software developers. Acknowledging and resolving customer complaints with efficiency and empathy while keeping records of interactions. Mastering product knowledge to effectively address customer questions and concerns. Provide basic training via written instructions, screenshots, or video recordings of your desktop. Collaborating with colleagues to address customer needs and provide feedback on the customer service process. Ensuring overall customer satisfaction and delivering professional customer support. Qualifications Proven customer support experience and strong phone contact handling skills. Ability to provide customer orientation and to adapt/respond to different types of characters. Proficiency with high-level or similar software, along with general software knowledge. In-depth understanding of customer service principles. Product knowledge for our different software platforms. Strong focus on quality and problem-solving. Exceptional conflict resolution and information analysis abilities. Excellent communication and presentation. Ability to multitask, prioritize, and manage time effectively. Familiarity with Atlassian products including Confluence, Jira, and Trello. Basic technical skills in Google, Gmail, Google Calendar, Facebook, WordPress, and image editing. Additional Details Location: Full-time position (40 hours/week) with a long-term US-based company. Off-shore applicants are encouraged to apply. Must have a good and stable internet speed bandwidth and possess their technical equipment. Working Hours: 8 am - 5 pm CDT. Mon - Fri. Compensation: Competitive hourly wage, paid time off, floating holidays, profit sharing, flexible schedule, performance-based bonuses, and team building activities. Additional Benefits: Flexible schedule, Floating holidays, Paid time off, Performance-based bonuses, Profit sharing, Team building activities. #J-18808-Ljbffr
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Technical Support Specialist — Customer Success
hace 4 semanas
Buenos Aires, Argentina Gympass A tiempo completoA leading Software With a Service company is seeking a Technical Customer Support Specialist to provide exceptional customer support, address technical inquiries, and ensure overall customer satisfaction. The role requires excellent communication skills and proven experience in customer support. The position offers competitive hourly wages, paid time off,...
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Technical Customer Support Specialist
hace 4 semanas
Buenos Aires, Argentina Gympass A tiempo completoTechnical Customer Support Specialist (Tcss) Builder Lead Converter : A leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and contribute to our mission of empowering builders with effective...
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Technical Customer Support Specialist
hace 2 días
Buenos Aires, Argentina Builder Lead Converter A tiempo completo**Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...
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Buenos Aires, Argentina Eddy Pump A tiempo completoA leading Software With a Service company is seeking a dedicated Technical Customer Support Specialist to join their team. This position involves providing technical assistance, handling customer inquiries, and ensuring seamless support experiences. Ideal candidates will possess strong customer support experience, excellent communication skills, and...
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Customer Support Specialist
hace 2 semanas
Buenos Aires, Argentina Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
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Customer Support Specialist
hace 4 semanas
Buenos Aires, Argentina Warner Bros. Discovery A tiempo completoCustomer Support Specialist Patrianna Overview Key responsibilities include: Customer Interaction: Provide accurate information about products and services, resolve issues and answer queries swiftly and professionally. Record Management: Maintain and update customer records and interaction logs accurately, ensuring all data is current. Head of Customer...
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Technical Customer Support Specialist
hace 1 semana
Buenos Aires, Argentina Builder Lead Converter A tiempo completo**Builder Lead Converter**: **Technical Customer Support Specialist (TCSS) and Account Manager**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS) and Account Manager** to join our...
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Technical Support Specialist
hace 5 horas
Buenos Aires, Argentina Userful A tiempo completoUserful is expanding our support team and we are looking for a Bilingual Technical Support Specialist. This is a full-time position based in Argentina. Reporting to the Director of Customer Support, your mission is to: Deliver high quality support in both English and Spanish Be the first point of contact for incoming support issues, focusing on customer...
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Technical Support Specialist
hace 5 horas
Buenos Aires, Argentina Userful Corp. A tiempo completoUserful is expanding our support team and we are looking for a Bilingual Technical Support Specialist. This is a full-time position based in Argentina. Reporting to the Director of Customer Support, your mission is to: Deliver high quality support in both English and Spanish Be the first point of contact for incoming support issues, focusing on customer...
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Ats Support Specialist
hace 5 horas
Buenos Aires, Argentina Yel Solutions A tiempo completoAts Support Specialist Adistec Av Support Specialist - Ey Global Delivery Services EY At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us...
