Bilingual Medical Patient Services Coordinator

Bilingual Medical Patient Services Coordinator

Location: Remote - Peru

Employment Type: Full-Time Independent Contractor

Number of Openings: 10 Positions

Industry: Healthcare Services / Medical Administration

Compensation: $1,280 USD per month

Experience: 1+ Year Supporting U.S. Healthcare Accounts

Languages: Advanced English (C1/C2) and Fluent Spanish

Schedule: Full-Time | U.S. Business Hours

Start Date: As Soon As Possible

About the Company

Our client is a growing U.S.-based healthcare support organization that provides remote administrative and patient service solutions to medical practices across the United States. The company works with healthcare providers to improve patient communication, streamline appointment management, and reduce the administrative workload of medical teams.

Through its remote workforce, the organization supports essential healthcare operations, including patient scheduling, insurance verification, electronic medical records, and front-office coordination. The team is focused on delivering reliable administrative assistance that helps medical practices operate efficiently while maintaining a positive patient experience.

About the Role

We are seeking Bilingual Medical Patient Services Coordinators to provide remote front-desk and patient communication support to U.S.-based medical practices. You will be responsible for assisting patients through phone calls, emails, and messages, coordinating appointments, confirming insurance eligibility, and maintaining accurate patient information. As an important point of contact between patients and healthcare providers, you will help ensure that daily administrative activities run smoothly and that patients receive professional, friendly, and timely assistance. This opportunity is ideal for someone with previous experience supporting U.S. healthcare operations who enjoys patient interaction, communicates confidently in English and Spanish, and can manage multiple tasks in a fast-paced environment.

What You'll Do

Patient Communication & Front Desk Services

• Respond to incoming patient calls, emails, and electronic messages.
• Make outbound calls for appointment confirmations, follow-ups, and other administrative requests.
• Assist patients with routine questions and direct inquiries to the appropriate healthcare team members.
• Communicate professionally with physicians, medical staff, and patients.
• Deliver friendly, empathetic, and efficient customer service.
• Protect confidential patient information during all interactions.

Appointment Scheduling & Patient Coordination

• Schedule, confirm, cancel, and reschedule medical appointments.
• Maintain accurate provider calendars and appointment details.
• Coordinate scheduling updates between patients and medical teams.
• Assist patients with appointment-related questions and follow-up communication.
• Help ensure scheduling processes remain organized and efficient.

Insurance & Patient Records Administration

• Verify patient insurance eligibility and benefit information.
• Review and update patient demographic information.
• Maintain accurate records within Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems.
• Identify missing or outdated patient information and coordinate necessary updates.
• Support accurate documentation and administrative recordkeeping.

Daily Medical Office Support

• Update reports, databases, and administrative files.
• Assist with routine documentation and data entry.
• Support additional administrative tasks and special projects as needed.
• Coordinate with healthcare team members to resolve outstanding administrative requests.
• Maintain organized workflows and ensure assigned responsibilities are completed on time.

Qualifications Required

• At least 1 year of experience supporting U.S. healthcare accounts through a medical practice, BPO, CPO, or freelance healthcare environment.
• Advanced English proficiency (C1/C2) and fluent Spanish, both written and spoken.
• Clear, professional spoken English with a neutral or minimal accent .
• Experience working with EMR/EHR systems .
• Previous experience verifying patient insurance eligibility and benefits.
• Proficiency in Microsoft Office and Google Workspace .
• Strong customer service and patient communication skills.
• Excellent organization, multitasking, and time-management abilities.
• Ability to maintain accurate documentation and patient information.
• Comfortable communicating directly with patients in a busy healthcare environment.
• Ability to work independently and col