IAM Technology Support Analyst

IAM Technology Support Analyst role at JPMorganChase Job Description Embark on a rewarding and challenging career as an Application Operations‑Security Administrator with our dynamic team. You'll have the opportunity to support access provisioning, key security initiatives, and expand your technical skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. As an Application Operations‑Security Administrator within JPMorganChase, you will play a pivotal role in ensuring secure and efficient access to critical applications across the organization. Your primary responsibility is to manage access provisioning and de‑provisioning, ensuring users have appropriate permissions in accordance with security policies and compliance requirements. You will apply your knowledge of identity and access management (IAM), automation, and operational processes to solve problems and enhance our security posture. Your role also involves collaborating with various teams, delegating tasks, and coaching others to ensure successful completion of projects. Shift Sunday – Thursday Job Responsibilities Provision and deprovision user access to various applications, ensuring compliance with security policies and regulatory requirements. Review and process access requests, perform access reviews, and maintain accurate records of user permissions. Collaborate with application owners, business units, and IT teams to ensure appropriate access levels are granted and maintained. Troubleshoot and resolve access‑related issues in a timely manner, providing excellent customer service to end users. Participate in cross‑functional projects, sharing knowledge and leveraging diverse perspectives to solve complex access‑management challenges. Provide guidance and recommendations to team members, ensuring tasks and responsibilities align with security and business objectives for efficient and effective outcomes. Required Qualifications, Capabilities, and Skills Baseline knowledge or equivalent expertise in identity and access management (IAM). Proficiency in using access management and automation technologies to support and implement provisioning initiatives. Demonstrated ability to work effectively with individuals from different departments, disciplines, or areas of expertise within an organization. Experience in using ticketing systems, access management tools, and digital platforms to solve problems and improve processes. Ability to generate new and useful ideas, obtain buy‑in, and execute in order to deliver solutions that add value. Excellent team player with strong communication and presentation skills. Understanding of software delivery lifecycle and skills in industry standard security and access management methodologies. Expertise in applying customer service skills to understand stakeholder needs and deliver tailored access solutions. Skill in utilizing conflict management techniques to resolve stakeholder issues and facilitate effective collaboration. Preferred Qualifications, Capabilities, and Skills Proficiency in implementing access controls and segregation of duties to support compliance and audit requirements. Developing capability to craft clear and effective documentation for access provisioning processes and procedures. Relevant certification (e.g., CompTIA Security+, Certified Identity and Access Manager, or equivalent). Competence in using advanced IAM analytics tools to analyze trends. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Team Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Job Details Seniority level: Not Applicable Employment type: Full‑time Job function: Information Technology #J-18808-Ljbffr