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Propósito del puesto El responsable de Customer Service Analyst lidera, gestiona y coordina de manera integral los proyectos desde la recepción de la orden de compra hasta la entrega del producto terminado al cliente. Su misión es definir el alcance, planificar recursos, coordinar áreas clave y establecer estrategias de fabricación, compras y comunicación que aseguren el cumplimiento de los requisitos contractuales, la satisfacción del cliente y la rentabilidad del negocio. Responsabilidades principales Planificar y dirigir los proyectos de inicio a fin, garantizando el cumplimiento de plazos, costos, alcance, estándares de calidad y rentabilidad prevista. Realizar la planificación de producción, asignación eficiente de recursos, consumo de materiales, disponibilidad de mano de obra y capacidad instalada. Gestionar comunicaciones de proyecto, asegurando claridad, seguimiento de hitos y control efectivo de cambios. Coordinar y activar compras, dando seguimiento a proveedores, materiales críticos y la cadena de suministro. Supervisar inventarios, demanda y abastecimiento para asegurar la continuidad operativa. Optimizar procesos logísticos, transporte y entregas para garantizar cumplimiento con el cliente. Gestionar riesgos operativos y contractuales, implementando acciones preventivas y correctivas. Analizar datos operativos y de proyecto para mejorar la eficiencia, el flujo de trabajo y la toma de decisiones. Negociar con stakeholders internos y externos para asegurar alineación, acuerdos funcionales y resolución de conflictos. Asegurar que la documentación del proyecto esté completa, actualizada y correctamente almacenada en el sistema, en coordinación con el área de documentación. Título o estudiante avanzado de Ingeniería Mecánica, Industrial, Organización Industrial o carreras afines. Deseable certificación en gestión de proyectos: CAPM, PMP, PMI-ACP, Scrum u otras equivalentes. Mínimo 3 años de experiencia en entornos industriales, manufactura o gestión de proyectos técnicos. Dominio avanzado de inglés (oral y escrito). Habilidad comprobada para trabajar bajo presión, administrar múltiples proyectos y cumplir con plazos exigentes. #J-18808-Ljbffr
