Senior, Technical Support Engineer

hace 5 horas


Municipio de Rincón de los Sauces, Argentina Epsilon A tiempo completo

Senior, Technical Support Engineer at Epsilon Overview We are looking for a Senior, Technical Support Engineer to join the Technology team reporting directly to the Vice President, Software Engineering. As a Technical Support Engineer, your role encompasses providing technical support, designing innovative solutions to meet business objectives, driving innovation through technical expertise, and resolving customer impacting technical issues. You will collaborate with multiple technical teams to prototype and implement new ideas. Additionally, you will be client-facing, participating in high-priority client calls as a technical liaison, and serving as a subject matter expert or facilitator as needed. What You’ll Achieve Handle support requests that our Client Operations team cannot resolve. Triage support cases to resolve them or escalated them to our development team. Ensure compliance with support SLAs for each customer. Monitor the number of open cases and propose long-term improvements. Identify and assist in developing enhancement opportunities and standard processes across the enterprise through innovation, automation and knowledge sharing. Who You Are What you’ll bring with you: Excellent communication and client-facing skills, capable of conveying technical concepts to a nontechnical audience. Knowledge of diagnostic tools such as Grafana, DataDog, or NewRelic. Knowledge of Linux. Intermediate English. Experience tracking support cases and generating reports based on them. Proficiency with JIRA. Why you might stand out from other talent: Basic knowledge of software architecture. Programming knowledge. (Database knowledge would be a plus, just knowing how to do basic queries.) Benefits Time to Recharge: 15 days of holidays, LATAM rest week at the end of the year, flex-Fridays (working until noon every other week) Family Well-Being: Parental/new child benefits Extra Perks: Hybrid work scheme, medical insurance, language training (English and/or Portuguese), professional development, employee recognition, health awareness benefits, home internet fee. Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Advertising Services Referrals increase your chances of interviewing at Epsilon by 2x Get notified about new Senior Technical Support Engineer jobs in Greater Buenos Aires . Avellaneda, Buenos Aires Province, Argentina #J-18808-Ljbffr



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