Senior, Technical Support Engineer
hace 3 semanas
Senior, Technical Support Engineer at Epsilon Overview We are looking for a Senior, Technical Support Engineer to join the Technology team reporting directly to the Vice President, Software Engineering. As a Technical Support Engineer, your role encompasses providing technical support, designing innovative solutions to meet business objectives, driving innovation through technical expertise, and resolving customer impacting technical issues. You will collaborate with multiple technical teams to prototype and implement new ideas. Additionally, you will be client-facing, participating in high-priority client calls as a technical liaison, and serving as a subject matter expert or facilitator as needed. What You’ll Achieve Handle support requests that our Client Operations team cannot resolve. Triage support cases to resolve them or escalated them to our development team. Ensure compliance with support SLAs for each customer. Monitor the number of open cases and propose long-term improvements. Identify and assist in developing enhancement opportunities and standard processes across the enterprise through innovation, automation and knowledge sharing. Who You Are What you’ll bring with you: Excellent communication and client-facing skills, capable of conveying technical concepts to a nontechnical audience. Knowledge of diagnostic tools such as Grafana, DataDog, or NewRelic. Knowledge of Linux. Intermediate English. Experience tracking support cases and generating reports based on them. Proficiency with JIRA. Why you might stand out from other talent: Basic knowledge of software architecture. Programming knowledge. (Database knowledge would be a plus, just knowing how to do basic queries.) Benefits Time to Recharge: 15 days of holidays, LATAM rest week at the end of the year, flex-Fridays (working until noon every other week) Family Well-Being: Parental/new child benefits Extra Perks: Hybrid work scheme, medical insurance, language training (English and/or Portuguese), professional development, employee recognition, health awareness benefits, home internet fee. Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Advertising Services Referrals increase your chances of interviewing at Epsilon by 2x Get notified about new Senior Technical Support Engineer jobs in Greater Buenos Aires . Avellaneda, Buenos Aires Province, Argentina #J-18808-Ljbffr
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Senior Software Support Engineer
hace 7 días
Municipio de Rincón de los Sauces, Argentina NCR Atleos A tiempo completoA leading financial technology company is seeking a Software Support Engineer in Argentina to work collaboratively to identify product issues. This mid-senior level position calls for at least 9 years of experience with a strong understanding of technical qualifications, particularly in payment processing. The ideal candidate will provide outstanding...
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Technical Support Engineer, Agriculture
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina Momentive A tiempo completoTechnical Support Engineer, Agriculture As the Technical Support Engineer, you will drive growth for Momentive’s products among agricultural input formulators across Spanish‑speaking South America, with a strong emphasis on Argentina. You will build relationships through in‑can distributors and direct customers, while delivering expert technical...
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Technical Support Analyst
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina InvGate A tiempo completoInvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Bilingual Technical Support Analyst to join our team. Some of the role's responsibilities...
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Technical Support Engineer
hace 1 semana
Municipio de Esquel, Argentina The Global Talent Co. A tiempo completoJoin to apply for the Technical Support Engineer role at The Global Talent Co. Full‑time | Remote | LATAM | 4:00 pm - Midnight PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of...
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Technical Support Engineer I
hace 3 días
Municipio de Esquel, Argentina GoFundMe A tiempo completoTechnical Support Engineer I Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our...
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Technical Support Specialist
hace 1 semana
Municipio de Rincón de los Sauces, Argentina Sur Global A tiempo completo2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support...
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Senior Data Analytics Engineer
hace 1 semana
Municipio de Rincón de los Sauces, Argentina Techunting A tiempo completoSenior Data Analytics Engineer – Techunting We are seeking a highly skilled and collaborative Senior Data Analytics Engineer to transform raw data into actionable insights across a wide range of enterprise domains. This role is pivotal in shaping data products that support over 70 business areas, including membership and location services. You’ll work...
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Remote Technical Support Engineer – DevTools
hace 1 semana
Municipio de Esquel, Argentina The Global Talent Co. A tiempo completoA leading global technology company seeks a Technical Support Engineer to bridge the gap between developers and product innovation. This role requires managing inbound support requests, troubleshooting API issues, and collaborating with engineering to improve user experience. The ideal candidate has over 5 years’ experience in technical support with strong...
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Global Endpoint Security Support Engineer
hace 3 días
Municipio de Rincón de los Sauces, Argentina Check Point Software A tiempo completoA leading cybersecurity firm is looking for an End Point Support Engineer to join their global support center in Argentina. The candidate will provide customer and technical support for security products, identify and troubleshoot issues, and ensure timely resolution. Ideal candidates are bilingual in Spanish, possess a degree in Computer Science, and have...
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RPA Support Engineer
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina Zeo Consulting A tiempo completoJoin to apply for the RPA Support Engineer (Contractor - Latam) role at Zeo Consulting . A software development company building scalable, safe, and reliable products. Requirements Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. At least 2+ years of hands‑on experience with UiPath Studio, Assistant, and Orchestrator....