Customer Support

Title: Customer Support & Field Engineer Company: Motorola Solutions Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview The Customer Support & Field Engineers are part of the post‑sales team within the Services organization. The team is responsible for designing and guiding the technical implementation of government and commercial communications system solutions, leveraging new technologies and approaches sourced from both inside and outside of Motorola Solutions. Job Description The Customer Support & Field Engineer role will form part of multi‑disciplined project teams to design and deliver complex mission‑critical voice and data systems. The systems may be used directly by our customers or by Motorola Solutions to deliver Managed Services to our customers. The role involves post‑sales phases of projects and may support multiple projects in a given period depending on size and complexity. Depending on the project scope, a Customer Support & Field Engineer may take a technical lead role or specialize in a particular area or sub‑system based on their skills and experience. Responsibilities Leadership for all technical aspects of the implementation phase of the project. Manage skills transfer from the design team to the implementation team. Leading the field deployment and day‑to‑day activities: deploy, configure, commission, test and troubleshoot network equipment problems. Management and development of the local Field Engineer team. Ensure that the project team and the stakeholders are kept up to date with progress on the project. Be the escalation point for implementation Field Engineers, raising issues and escalating to relevant parties; track from opening to closure. Self‑motivated and able to maintain team focus in a pressured environment. Coordinate the interface between design and implementation. Maintain records related to technical aspects of the work carried out on the sites. Interface, communicate, and coordinate the sub‑contractor on project deployment best practices. Ensure the project is delivered to the desired quality standard. Perform preventative and corrective maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results. Provide direct local support for customers under support service contracts. Skill Development and Expectations Maintain an excellent working knowledge of all public safety applications, solutions and services as well as emerging trends within the industry. Proactive approach to knowledge sharing and supporting colleagues to enhance individual and group competencies. Do it right the first time, work effectively. Basic Requirements Bachelor’s degree in Engineering (Telecommunications, Electrical, or Electronics) required; candidates who are within one year of graduation will also be considered. 3+ years of experience in the telecommunications field; IT experience is a plus. Intermediate English communication skills (both verbal and written). Proactive attitude in customer service, with strong focus on satisfying customers’ needs. Availability to travel domestically, and internationally when exceptionally required; a US visa is a plus. Autonomy and empowerment to take increasing responsibilities. Driver license. Preferred Qualifications ITIL certification. Knowledge of networking. Knowledge of server management (ESXi, vSphere). Working technical knowledge of Motorola Solutions portfolio (PCR, DIMETRA Express). Cross‑cultural and cross‑language experience in teams comprising people from different countries. Field engineering experience with Motorola Solutions portfolio, including customer management experience. Comfortable with learning about new products and the service portion related to them. Travel Requirements Over 50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. #J-18808-Ljbffr