Customer Support Specialist
hace 3 semanas
Overview Customer Support & Social Media Specialist for Tales.com, a fast-growing eCommerce brand. We’re looking for someone who can handle customer inquiries with empathy and clarity, while keeping our community engaged and supported across channels. We’re seeking a candidate who can respond to customer emails, manage social media comments and DMs, and ensure smooth communication and order follow-up. If you love helping people, stay calm under pressure, and write messages that sound human, this role is for you. What You’ll Do Respond to customer emails and inquiries, ensuring every interaction is clear, kind, and helpful. Provide support and tracking updates for shipments, returns, and general order follow-ups. Engage on social media, reply to comments, moderate DMs, and ensure the community feels heard and supported. Collect and organize customer feedback to help improve products and experiences. Collaborate with the marketing and operations teams to solve issues quickly and efficiently. Maintain response time and quality standards while keeping communication aligned with the Tales brand voice. What You Bring 1–3 years of experience in customer service, social media management, or community support. Excellent written communication skills in English (bonus points for Spanish). Strong empathy, patience, and problem-solving abilities. Comfortable using email tools, CRMs, and social media platforms. Organized, proactive, and able to manage multiple conversations simultaneously. Aligned with Tales’ tone: warm, respectful, and human. Nice to Have Experience in ecommerce or DTC brands. Familiarity with Gorgias, Zendesk, or Shopify Inbox. Ability to track and report common customer pain points. Experience working with global teams in different time zones. Job Details Remote position Salary in USD Full-time (flexible hours) Start date: Immediate About Tales Tales is a fast-growing ecommerce brand helping people deepen their most meaningful relationships through better conversations. We create products that make a real impact, and we move fast while doing it. Our culture values empathy, speed, accountability, and adaptability. We figure things out, and we make things better together. #J-18808-Ljbffr
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