Senior IT Systems Engineer, Collaboration Tools

Senior IT Systems Engineer, Collaboration Tools Join or sign in to find your next job Join to apply for the Senior IT Systems Engineer, Collaboration Tools role at Medallia Senior IT Systems Engineer, Collaboration Tools 1 day ago Be among the first 25 applicants Join to apply for the Senior IT Systems Engineer, Collaboration Tools role at Medallia Get AI-powered advice on this job and more exclusive features. OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together.Bring your whole self.Our IT CultureWe don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from. We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback. IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively. The Role and TeamAs a Senior IT Systems Engineer at Medallia, you will focus on managing and optimizing collaboration tools like Google Workspace, Slack, and Zoom. You'll enhance the employee experience through secure, seamless integrations and automation across these platforms, while collaborating with internal and external teams to ensure consistent performance and security.This role offers flexibility with office-based collaboration as needed and global travel for various projects.ResponsibilitiesArchitect and manage collaboration tools (Google Workspace, Slack, Zoom). Automate workflows and optimize tool integration across SaaS platforms. Collaborate with stakeholders to align IT goals with business needs. Troubleshoot complex systems and ensure a secure, high-performing environment. Work onsite as needed for collaboration initiatives. QualificationsMinimum QualificationsBachelor’s degree in IT, Computer Science, or equivalent experience. 5+ years of experience managing collaboration tools in enterprise environments including experience with Slack and Zoom management, and automation and integrations. 1+ year of experience with Google Workspace administration and security including Google Apps Manager(GAM). Demonstrated knowledge of identity management and SSO solutions (e.g., Okta) and security best practices for collaboration tools. Demonstrated experience in scripting (e.g., Google Apps Script, Python, PowerShell) for automation. Preferred QualificationsGoogle Workspace Administrator certification. Experience with Slack Enterprise features and Zoom Room management. Knowledge of VoIP systems (e.g., Zoom Phone, Google Voice). Experience with API-based integrations and automation tools (e.g., Zapier, Workato). Project management experience related to rolling out collaboration tools. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at Medallia by 2x Sign in to set job alerts for “Senior Information Technology System Engineer” roles. SUMATE A NUESTRA BASE DE TALENTO SAP ARG Backend Python Developer (100% Remote from Argentina)ONLY) Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 2 weeks ago Autonomous City of Buenos Aires, Buenos Aires Province, Argentina 1 year ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr