Lead Operations Specialist

About Tort Experts At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo. Lead Operations Specialist – The Role The Lead Operations Specialist will oversee and optimize the lead generation and routing process, ensuring smooth coordination between marketing operations, lead operations, intake, and accounting teams. This role is responsible for monitoring lead flow, identifying and resolving bottlenecks, improving data tracking, and ensuring high lead quality and conversion rates. The ideal candidate will have experience in lead generation and performance marketing operations with a deep understanding of how to track, analyze, and improve lead flow through automation, reporting, and quality control measures. What You’ll Do Set up and configure lead flow processes, ensuring proper filtering and routing between marketing and intake. Make configuration changes and troubleshoot issues within lead tracking systems to ensure seamless operations and accounting. Monitor and analyze lead performance data, identifying trends, inefficiencies, and opportunities for improvement. Optimize automation and integrations between software platforms. Create and refine standard operating procedures (SOPs) for lead intake, reporting, quality control, and accounting. Collaborate with marketing and tech teams to improve lead targeting and ensure accurate tracking and costs. Identify and implement process improvements, enhancing efficiency and reducing errors in lead management including standing up alerts and response plans. Provide strategic insights to leadership, recommending data-driven optimizations for lead generation and intake processes. Qualifications 1+ years of experience in digital lead generation, marketing processes, and performance marketing. Experience in mass tort, legal marketing, or high-volume lead processing is a plus. Meticulous attention to detail with a passion for operational efficiency. Strong problem-solving and decision-making abilities in a fast-paced environment. Ability to troubleshoot issues in lead routing, intake, reporting, and accounting systems. Strong technical and analytical skills, with experience working in Looker, Omni, PowerBI, Tableau, or other reporting tools. Familiarity with Salesforce, HubSpot, or other CRM/lead management platforms (e.g., CallRail, Leads Prosper). Excellent communication and collaboration skills to work cross-functionally with marketing, operations, and intake teams. Must be available 9am – 5pm Eastern Time. Benefits Uncapped quarterly profit‑sharing bonuses based on company performance. 100% company‑paid monthly premiums for Fortune 500 level health, dental, and vision insurance. Company match on HSA/FSA flex benefits plans. 401(k) plan with full company match up to 6% of salary and no vesting period. Unlimited paid time off with role coverage. Work‑from‑home equipment budget at company’s discretion. Forever remote work environment. Equal Employment Opportunity Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment. #J-18808-Ljbffr