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Fashion Account Director, Client Experience Power Digital is a tech-enabled growth firm at the intersection of marketing, consulting & data intelligence. We ignite revenue and brand recognition for leading and emerging companies worldwide. Who We Are We are a full-service growth marketing firm offering SEO, content marketing, paid media, social media, programmatic, public relations, influencer marketing, email + SMS, conversion rate optimization, retail marketing and creative services. Our proprietary technology, Nova, analyzes businesses through first‑party data to simplify investment planning and give marketers a strategic seat at the table. Key Responsibilities Employ AI technologies to enhance and optimize business processes. Utilize and leverage Power Digital’s Nova ecosystem as it relates to your department. Establish a strong relationship with client key decision makers by hosting monthly one‑on‑one check‑ins. Guide the account team with a comprehensive strategy across paid, owned and earned channels to meet or exceed client objectives. Leverage data and analytics to identify strategic opportunities and translate learnings into clear, concise reporting with actionable next steps. Use overlapping datasets to find the truth and make better marketing decisions; prioritize business metrics to guide strategy, decisions and budgets. Lead the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships. Work with the Account Manager and internal account team to identify additional strategies to improve performance and expand client partnerships. Manage a diverse set of clients totaling a minimum of $175K in monthly recurring revenue. Lead by example and practice servant leadership; deliver timely, specific feedback to account team members to up‑level existing client services. Perform other tasks and projects as assigned by Client Services department leadership. Role Requirements Bachelor’s Degree in Marketing, Communication or related discipline. 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency. Proven track record of delivering high customer satisfaction scores. Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, HubSpot). Experience speaking to business‑level metrics such as LTV:CAC, MER, etc. Campaign leadership skills for end‑to‑end campaign development including strategy, segmentation, targeting, etc., in a multi‑channel environment. Ability to quickly build rapport and develop relationships with executive‑level points of contact. Desire to function as both a marketing consultant and a business consultant for clients. Highly dependable, self‑starter, high energy, positive attitude with good organization and time‑management skills. Entrepreneurial spirit with a passion for problem‑solving, continued learning and personal development. Key Performance Indicators (KPIs) ETCR or Expansion to Churn Ratio (as established quarterly). MRR Closed Service Expansion Retainer per Month (as established quarterly). 8.8 Average Client NPS. Most Important Things (MITs) Team Coaching and Development. Marketing Strategy, Development and Execution. Client Retention and Client Revenue Growth. Seniority Level Mid‑Senior level Employment Type Contract Job Function General Business Industries Retail Luxury Goods and Jewelry Location Misiones, Argentina Referrals Referrals increase your chances of interviewing at Power Digital Marketing by 2x. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Equal Opportunity Employer Power Digital is an Equal Opportunity Employer. We welcome people of all backgrounds and strive to create a diverse and inclusive workplace. #J-18808-Ljbffr
