Product Support Engineer
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Contract directly with the client Remote - Full-time Only for candidates based in Latam We are looking for a Product Support Engineer. Ryz Labs is partnering with a client whose customers rely on the product during time-sensitive bid deadlines . We're looking for a Software Engineer to own customer issues end-to-end—from reproducing and diagnosing bugs to fixing them and confirming the solution directly with the customer. This is not a ticket-closing role . You'll turn recurring issues into product improvements and gain broad knowledge of the system, with opportunities to grow into other engineering areas.
What You’ll Do
- Own customer issues end-to-end : reproduce, diagnose, fix, and follow up.
- Turn vague reports into clear, reproducible technical problems .
- Debug issues across the application, database, logs, monitoring, and analytics.
- Improve product details such as sorting, filters, tooltips, empty states, and error messages .
- Identify recurring problems and implement upstream fixes rather than repeatedly treating symptoms.
- Handle operational work including dependency upgrades and security remediation .
- Communicate directly with customers and collaborate closely with the engineering team.
- Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.
What We’re Looking For Required:
- 2–4 years building production web applications .
- Strong TypeScript and React skills.
- Comfortable with SQL and using data to investigate problems.
- Strong debugging and problem-solving skills.
- Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
- Strong written and verbal English.
- Clear async communication and willingness to work directly with customers.
- A mindset focused on fixing root causes, not symptoms .
Nice to have:
- Previous support, production, or on‑call experience.
- Experience eliminating recurring classes of issues through product or engineering changes.
- Familiarity with Next.js, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, or Terraform .
- Construction industry experience is not required .
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ciudad de mendoza, mendoza, Argentina Ryz Labs Jornada completaRyz Labs is seeking a Product Support Engineer for remote work with clients based in Latam. You will own customer issues end-to-end—from reproduction to fixing and confirming solutions with customers—while turning recurring problems into product improvements. You will gain broad system knowledge and grow into other engineering areas. Key tasks include...
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