Product Support Escalations Engineer

Join to apply for the Product Support Escalations Engineer role at Singular . About Us Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for three consecutive years, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full‑funnel marketing analytics, advanced cross‑device attribution (mobile, web, PC+Console), best‑in‑class ad fraud prevention, and automatic data exports directly into BI tools. Recent integrations with ChatGPT, Claude, and Gemini deliver AI‑powered marketing insights without dashboards or SQL. With teams in 12 countries and employees in 65 cities worldwide, we have raised $50M from investors including Norwest Venture Partners, General Catalyst, and Titanium Ventures. We are scaling our business and teams, and we seek ambitious, creative professionals to join us and help dominate the marketing measurement space. What You’ll Do Act as the primary technical support contact for Singular’s customers, partners, and internal teams. Perform complex technical troubleshooting and problem‑solving to resolve customer issues. Collaborate with Product, Engineering, and QA teams to refine and enhance the product. Serve as a customer advocate, ensuring feedback is communicated effectively to the product team. Become a subject matter expert in Singular’s platform and mobile technologies. Provide expert guidance on SDK integration and Singular deployment. Play a key role in expanding and improving our customer support processes. Mentor and coach team members, sharing your deep expertise and troubleshooting skills. What You Need Bachelor’s degree in a technical field (advanced degree is a plus). 4+ years of experience in a technical product support role in B2B SaaS products. Hands‑on experience with software products in production environments. Experience supporting mobile and web platforms. Ability to write scripts, regular expressions, SQL queries, and similar tools. Strong knowledge of HTML, HTTP, APIs, and HTTP debugging tools. Experience in mobile advertising analytics and ad‑tech is a plus. Additional Skills Strong analytical and problem‑solving abilities. Expertise in data analysis and manipulation. Excellent customer service and communication skills (verbal & written). Self‑starter with the ability to grasp complex concepts quickly. Ability to switch context seamlessly between multiple work streams. Deep understanding of product intent and ability to troubleshoot effectively. Natural ability to break down complex issues into actionable insights. Passion for customer advocacy and delivering outstanding support. A team player with strong presentation and collaboration skills. Equal Opportunity Statement As a proud equal opportunity employer, we’re committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don’t just accept difference – we celebrate you being who you are for the benefit of our employees, our products, and our community. Role Details Seniority level: Mid‑Senior Employment type: Full‑time Job function: Information Technology Industries: Data Infrastructure and Analytics Referrals increase your chances of interviewing at Singular by 2x. Get notified about new Support Escalation Engineer jobs in Argentina. #J-18808-Ljbffr