Webinar Operations Specialist

hace 3 semanas

Buenos Aires, Argentina Avature A tiempo completo

Webinar Operations Specialist – Cognizant At Cognizant , we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. Our inclusive culture values diverse perspectives and we look for people who contribute new ideas to a dynamic and growing environment. What you’ll do? In this role, you will play a pivotal role in supporting our quarterly learning program by developing clear and concise communication materials for a diverse audience. You will also be responsible for identifying and addressing communication challenges within regional enablement teams. Key Responsibilities Ticket management – receive, process requests submitted via the ticketing system and track related data in appropriate tools. Case/request analysis – confirm all information required to move the request along is complete; if not, raise follow‑up and clarification to the case submitter. Confirm the requested schedule with the Webinar calendar. Add/update webinar calendar to keep it up to date at all times. Build microsites/landing pages for webinar registrations in RSVP. Setup the webinar event in the RSVP tool. Create Buganizer requests to update the partner portal with webinar registration links, post‑event webinar recordings, and slides so partners can access registered content. Track results from the post‑event satisfaction survey and report on NPS score and other engagement metrics (number of registrations, attendees, number of feedback filled, etc.) for each webinar on‑demand and for the quarterly business review. Copy‑edit and recommend language that provides clear value for partners on registration landing pages. Submit slides and video after the event via Buganizer process to publish on the partner portal following the 'Submitting content for governance review' documentation. Request publishing of the event announcement and registration link on portals. Publish recording and slides post‑events for partners to access the event recording. Create metrics reports and analysis of data for NPS score and satisfaction score for business reviews. Serve as the first point of contact for process and product updates. Necessary Skills and Experience BA/BS degree required (Marketing, Communications). 5‑8 years of program management or online event operations management experience within the business technology space. English (C1 Level) proficiency. Ability to work in a multicultural environment and as part of cross‑functional teams. Well‑developed comprehension and articulation skills—structure messages logically and tailor to the audience’s level of understanding. Solid understanding of business processes required for successful virtual events. Detail oriented – break down complex scenarios into manageable parts. Ability to work in a dynamic and fast‑paced environment, managing multiple time‑sensitive projects simultaneously and driving them to successful completion. Why Cognizant? A career in one of the largest and fastest growing IT services providers worldwide. Ongoing support and funding for training and development plans. We promote an inclusive work culture where we value different perspectives. #J-18808-Ljbffr

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