Ecommerce Operations Assistant

On-site Posted 16 days ago About OneMed Group At OneMed, we believe that quality sleep is fundamental to overall health and wellbeing. Our mission is to revolutionise sleep health care in Australia by making it more accessible, affordable, and effective for everyone. We approach this challenge through four key pillars: Innovation: Pioneering digital solutions for better sleep health Accessibility: Making quality care available to all Australians Affordability: Reducing costs without compromising on quality Empowerment: Educating and supporting patients' health journeys OneMed is building a modern, patient-first sleep service model. We combine Level 2, 3 and 4 diagnostics with hands‑on therapy coaching and a multi‑brand CPAP range , so every patient gets what's right for them. Transforming Sleep Health: Our Impact So Far 65,000+ patients helped with sleep‑related issues 100+ partnering pharmacies offering sleep health services 60% reduction in diagnosis wait times for sleep apnea 350+ health professionals trained in sleep health solutions Our culture Kindness & respect — patients first, teammates always High standards, low ego — own outcomes, sweat the details Learning mindset — refine playbooks, share tips, improve together Real impact — your work tangibly changes lives The Role (Bridge between warehouse, sales, and operations) This is an on‑site role in our Silverwater warehouse/office . You’ll act as the vital link between the warehouse, sales/customer service team, and operations — ensuring that communication and processes run smoothly across all sides of the business. What you’ll do Order coordination & communication Liaise between the warehouse and sales teams to manage order changes, urgent dispatches, and amendments. Communicate directly with customers via email or phone regarding address issues, returns, or order corrections. Keep both sales and operations updated on order progress and logistics issues. Returns & exchanges Receive and process customer returns that arrive via mail. Handle refunds, restocks, and exchanges in both Shopify and the inventory management system . Maintain clear records and follow company procedures for each return type. Stock & warehouse support Ensure incoming stock is correctly received by matching supplier invoices to our inventory system. Identify and resolve discrepancies in product data or quantities. Print and apply labels for products missing barcodes. Prepare pickup orders for customers, ensuring they are complete and ready for collection upon arrival. Systems & processes Work efficiently across Shopify , inventory systems , and internal tools to maintain order accuracy. Assist with administrative updates in ERP/CRM systems to keep customer and product data consistent. Support operations in identifying process improvements and ensuring smooth daily flow between teams. Must-have experience Minimum 1 year in operations, admin, logistics, or e-commerce support (essential) Hands‑on experience with Shopify or other e-commerce/inventory systems (essential) Strong communication and coordination skills — comfortable dealing with warehouse and customer‑facing teams Confident using ERP or CRM systems and able to keep accurate records Detail‑oriented, organised, and proactive in solving operational issues Prior exposure to returns management or stock control is highly regarded Personal traits we value Strong communicator — keeps everyone aligned across departments Organised multitasker — juggles warehouse, sales, and admin tasks smoothly Detail‑driven — ensures orders, stock, and data are correct the first time Problem solver — spots and resolves issues early, escalating where needed Calm under pressure — handles urgent orders and fast‑moving priorities with ease Team player — builds strong relationships across teams and supports others Tech comfortable — confident with Shopify, inventory systems, and Google Workspace Hours, Pay & Location Salary: $53,000–$65,000 + super (depending on experience) Start: ASAP (we’ll work with your notice period) How to Apply Submit your application through SEEK with a cover letter describing your experience , and don’t forget to include a joke . About OneMed Group Pty Ltd NSW, Australia This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying. Looking for More Opportunities? Explore more jobs with upfront salary details that respect your worth. #J-18808-Ljbffr