Product Specialist

hace 3 semanas

Buenos Aires, Argentina PSI CRO A tiempo completo

About the Role We’re looking for a Team Lead to join our Success Operations team at Gorgias. The role involves leading a group of Customer Product Specialists based in Argentina, Serbia, El Salvador, and the Philippines. You will support their growth, manage performance, unblock day‑to‑day challenges, and guide customer interactions that drive retention and success. What You’ll Do Lead a team of 6‑7 Product Specialists. Run regular 1:1s, performance check‑ins, QA reviews, and growth conversations. Coach your team through implementation, adoption, and churn mitigation projects. Step in during escalations and sensitive customer conversations (billing, renewals, etc.). Improve internal playbooks and create new processes as our product evolves. Collaborate closely with teams like Sales, Product, Success, and Support Ops. Become a Gorgias product expert and help your team get there, too. What We’re Looking For Experience 1+ year of people‑management experience. 2+ years working in Customer Support, Customer Success, or Implementation. Hands‑on experience with onboarding, adoption, or churn mitigation. Comfortable leading billing and renewal conversations with customers. Mindset Strong sense of ownership and accountability. Clear communicator who leads with empathy and clarity. Proactive and solution‑oriented – always looking for ways to improve. Customer‑first thinking in every conversation and project. Fast learner who thrives in evolving environments. Where You’ll Work This role is based in Buenos Aires , ideally to support the current team structure and time zone alignment. The team is distributed across Argentina, Serbia, El Salvador, and the Philippines. Tools We Use Gorgias, Notion, Asana, Google Workspace, Chargebee. Bonus if you’ve worked with SQL – but it’s not required. Hiring Process Intro chat with our recruiter. Async skills assessment. Case study. Final interview with leadership and team peers. Why Join Us Play a key role in shaping how we help customers succeed at Gorgias. Support a high‑performing team, improve how we operate, and help make Gorgias more valuable to thousands of merchants worldwide. Benefits & Perks 5‑week vacation. Paid sick leave (15 days). 6 weeks full remote/year. Paid parental leave (16 weeks). $300/month for lunch expenses. 5% bonus for healthcare to compensate for private health costs. $700 to set up your workstation at home. $2000 of learning material and wellness support per year. Quarterly online company‑wide summit. Annual offsite team retreats and company retreats. Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision‑making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. Compensation Range $35.6K – $39.3K #J-18808-Ljbffr

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