It Operations

IT Operations & Support Engineer

Empresa: Eclypsium, Inc. Tipo de empleo: Tiempo completo. Córdoba, Argentina.

Descripción del trabajo - IT Operations & Support Engineer

We are looking for an IT Operations & Support Engineer to join our team and help provide a secure, reliable, and productive technology environment for employees across the organization.

In this role, you will work closely with the IT Manager to support day-to-day IT operations, manage employee onboarding and offboarding processes, maintain office infrastructure, troubleshoot technical issues, and contribute to security and operational initiatives.

The ideal candidate is service-oriented, proactive, organized, and passionate about technology. They enjoy solving problems, collaborating with different teams, and continuously improving the employee technology experience.

Role & Responsibilities

Employee Support

• Configure, deploy, and maintain laptops and workstations for new hires.
• Manage user accounts, permissions, and access provisioning across internal systems and applications.
• Support employee onboarding and offboarding processes, ensuring proper equipment allocation and access management.
• Provide technical assistance to employees for hardware, software, networking, and productivity tools.
• Troubleshoot and resolve IT-related issues in a timely and professional manner.
• Support both in-office and remote employees.

IT Operations

• Manage and track IT requests through Jira Service Management.
• Monitor, prioritize, and resolve support tickets according to established SLAs.
• Maintain hardware inventory and asset lifecycle management.
• Coordinate equipment repairs, replacements, warranties, and vendor interactions.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Assist in evaluating and implementing new tools and technologies that improve productivity and operational efficiency.

Infrastructure & Network Management

• Monitor and maintain office network infrastructure, including Wi-Fi, switches, routers, printers, conference room equipment, and other technology assets.
• Work with vendors and service providers to ensure reliable connectivity and infrastructure services.
• Assist with network troubleshooting and infrastructure improvements.
• Support office technology projects and infrastructure upgrades.

Security & Compliance

• Apply company security policies and IT best practices across all supported systems.
• Assist with endpoint management, device provisioning, software updates, and compliance initiatives.
• Support identity and access management processes, including MFA, password management, and least-privilege principles.
• Identify, document, and delay potential security incidents or vulnerabilities.
• Collaborate with the IT Manager on security-related initiatives and continuous improvement efforts.
• Security & Compliance Emphasis: Given Eclypsium’s focus on supply chain and firmware security, explicitly mention security responsibilities in day-to-day work.

Enduring security responsibilities (explicit mention)

• Enforcing endpoint security (EDR/Antivirus, disk encryption, MFA policies).
• Supporting compliance frameworks (e.g., SOC 2, Zero Trust access policies).

Collaboration

• Work closely with the IT Manager to execute IT initiatives and support the company’s technology roadmap.
• Partner with HR, Engineering, Finance, and other teams to ensure a seamless employee experience.
• Contribute to process improvements that enhance efficiency, security, and scalability.

Minimum qualifications

Experience:

• 2+ years in IT Support, Desktop Support, or Systems Administration.
• Advanced English proficiency is mandatory.

Technical Skills:

• Operating Systems: Hands-on experience supporting macOS, Windows, and Linux environments.
• MDM & Identity Tools: Experience with platforms like JumpCloud, Microsoft Intune, Google Workspace.
• Networking Basics: Understanding of TCP/IP, Wi-Fi configuration, VPNs, and VLANs
• Experience troubleshooting hardware, software, networking, and productivity applications.
• Experience managing tickets through Jira Service Management, ServiceNow, Zendesk, or similar platforms.
• Knowledge of information security fundamentals and IT best practices.
• Experience with identity and access management processes.
• Ability to prioritize multiple tasks and work independently.

Soft Skills:

• Excellent communication and collaboration skills.
• Strong problem-solving and analytical skills.
• Ability