BSCO-HCP Engagement Operations Team Lead

BSCO-HCP Engagement Operations Team Lead PwC Argentina Description Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Key Responsibilities Team Leadership & Oversight Supervise and mentor team members. Allocate workload, monitor progress and ensure SLAs are met. Promote compliance, accuracy, and collaboration. Operational Management Oversee HCP contracting, onboarding, FMV/tiering, and payment processes. Ensure processes are documented, standardised, and improved. Coordinate with cross‑functional teams. Compliance Ensure adherence to SOPs and regulations (FMV, Sunshine Act, EFPIA). Maintain audit‑ready documentation and controls. Metrics Track and report KPIs (cycle times, accuracy, SLA adherence). Identify trends and implement improvements. Provide updates to leadership and clients. Coordination Partner with Legal, Finance and other stakeholders to resolve issues. Communicate risks, decisions and status updates. Lead process optimisation and training initiatives. Other Manage resourcing and performance feedback. Support adoption of Responsible AI and automation tools. Skills & Qualifications Bachelor’s degree (Life Sciences, Business preferred). 5+ years in HCP operations or pharma industry support. Team management and operational leadership experience. Strong knowledge of HCP compliance requirements. Excellent organisational and communication skills. Proficiency in HCP engagement systems and reporting tools. Preferred Familiarity with HCP lifecycle systems (CRM, ERP, AP). Experience driving process improvements and meeting SLAs. Data‑driven mindset with ability to present insights. Understanding of the importance of correct information management. Knowledge of information security and data protection. All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; colour; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organisation and equal opportunity employer. Travel Requirements Not Specified Job Posting End Date BSCO-HCP Engagement- Contracting & Onboarding Specialist - Associate PwC Argentina DescriptionIndustry/SectorNot ApplicableSpecialismManaged ServicesManagement LevelAssociateJob Description & SummaryAt PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and... #J-18808-Ljbffr