Linguistic Services Manager

Job Purpose As Linguistic Services Manager, you will be part of a team that is fully dedicated to an interesting and famous IT client. You will work together with your colleagues around the world to apply, define and implement new and current language quality management processes to ensure our deliverables are in line with the client’s expectations. About Transform At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting‑edge language technology, AI‑driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market. Job Overview Provide linguistic services to the production team, supply chain team, and the customer; collaborate with the supply chain team in recruitment efforts; manage continuous and proactive development, design and implementation of quality management methodologies; deliver assigned linguistic services tasks and proactively analyze quality trends across locales/content types/teams. Key Responsibilities Provide linguistic services to the production team, supply chain team, and the customer. Work with the supply chain team in recruitment efforts (evaluating suitability of candidates; onboarding successful candidates). Manage continuous and proactive development, design and implementation of quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance). Deliver assigned linguistic services tasks (enforcement of linguistic guidelines, proactive management of quality across assigned languages, investigate and compile RCA/CAPAs, locale/geo‑specific recommendations, LLM‑related tasks). Proactively analyze quality trends across locales/content types/teams; plan, implement and own improvement plans. Skills & Experience Linguistic education is a must or equivalent working experience. Minimum 3 years working experience (ideally in a customer/client‑facing role in quality management, with a background as translator/editor). Perfect command of spoken and written English. Native level of one other language besides English. Confident using Microsoft Office software (Excel, Word, PowerPoint). Experience working with CAT tools (Trados, Phrase, etc.). Strong coordinating and communication skills (providing training, communicating with customers, relaying difficult feedback to linguists). Must be capable of working in a fast‑paced, dynamic environment with frequent changes in process & systems. Strong aptitude for multi‑tasking & prioritization. Ability to follow complex, detailed instructions. Strong sense of accountability – the quality team drives and owns quality results. Attention to detail. Analytical mindset & advanced problem‑solving skills. Focus on quality and service delivery. Life at RWS If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by ensuring organizations are understood, then you’ll love life at RWS. Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. We celebrate differences and are inclusive because diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner , putting clients first and winning together; to pioneer , innovating fearlessly and leading with vision and courage; to progress , aiming high and growing through actions; to deliver , owning the outcome and building trust with our colleagues and clients. RWS embraces DEI and promotes equal opportunity. We prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and its Terms & Conditions will be considered null and void. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Business Content RWS Values Get the 3Ps right – Partner, Pioneer, Progress – and we'll Deliver together as RWS. #J-18808-Ljbffr