Business Operations Manager/lead

Business Operations Manager/Lead - EY GDS The opportunity Our purpose at EY is building a better working world. The Operations Management CoE within EY GDS is a dynamic and multi‑offering function consisting of more than 300 employees across India, the Philippines and Poland with six global support centres. We provide operational excellence through methodologies and tools to build sustainable processes and practices. With functions such as global and regional operations, go‑to‑market enablers, and business enablement, the Operations Management CoE continually supports EY’s growth endeavours. Our work aims to help reinforce our purpose of building a better working world for our people, our customers, and our communities. Role summary As a Business Operations Manager/Lead you will work closely with business leaders across the world to provide them with knowledge, insights and best practices that will help deliver exceptional client service and market wins. You will be responsible for owning and delivering operations and strategic enablement support to the leadership and help operationalise the support delivery model. Your core focus will be to ensure seamless service delivery for ongoing initiatives and special projects that support EY’s growth and profitability. Your key responsibilities Work alongside stakeholders to translate strategic vision into achievable goals. Co‑develop and drive key strategic initiatives on behalf of stakeholders. Facilitate network meetings, develop actionable collaterals and drive action items to closure. Provide business insights, project planning and coordination as well as budget‑management support. Support stakeholders in transformation programmes, control financials and measure ROI. Innovate, automate and standardise processes to build efficiencies. Help increase the impact of the outlined strategies and run seamless day‑to‑day operations. Read, understand and sanitise data, build reports, and provide insights. Drive meetings, build presentations that interpret the data and create valuable business insights. Skills and attributes for success Stakeholder management and project handling Understand stakeholder requirements based on business context. Strong operational acumen to create impactful relationships with senior leadership. Focus on client and effectively use consultative approaches for stakeholder management. Capability to engage multiple stakeholders by quickly understanding the objectives. Communicate critical business indicators with in‑depth reports and dashboards. Enhance and maintain support systems and communication channels. Move quickly toward client programmes or initiatives and exercise delivery mode in a short span. Soft skills Capability to quickly understand the needs of the business and align with changing customer expectations. Ability to work under minimal supervision. Skilled at taking ownership and driving projects end‑to‑end. Self‑motivated to learn new tools and technology. Strong inclination toward upskilling. Ability to articulate concisely and think out‑of‑the‑box. Ability to focus on solutions in case of ambiguity and overcome problems. Display a positive attitude with the capability to work under pressure. Leadership and people management High‑performing team player accustomed to an agile, fast‑paced environment. Displays assertiveness—however, should also be a good listener and consensus builder with executive‑level stakeholders. Effective in time management and project prioritisation. Shows high degree of professionalism and integrity. Uses outstanding speaking and writing skills to enhance understanding and encourage collaboration. Collaborative mindset with ability to identify risk or opportunity areas. Ability to think ahead of the curve and forecast outcomes to suggest appropriate solutions. To qualify for the role, you must have Educational qualification Graduate or post‑graduate degree. Job qualification MS Office skills: Advanced level experience in Excel reporting and PowerPoint. Excel – Pivot tables, look‑ups, filtering, conditional formatting, validation. PowerPoint – insert graphs or shapes, alignment, text justification, text margins. Excellent data‑handling skills. Intermediate knowledge of project‑management concepts and tools. Familiarity with maintenance of SharePoint sites. Knowledge of using data‑visualisation tools like Power BI, Tableau. Experience 7+ years of hands‑on experience in a fast‑paced global environment. Experience of interacting with geographically dispersed professionals strongly preferred. Reporting experience, knowledge of standard metrics and key performance indicators. Understanding of business research or data interpretation and analysis concepts. Understanding of project‑management concepts and experience working on non‑IT projects. 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