Operations Manager

Join to apply for the Operations Manager role at DiDi About the Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit: About the Team/Role We are seeking an expert and key contributor to oversee a critical function module across a designated set of cities (e.g., specific metropolitan or regional markets). This position demands a strategic thinker who is ready to develop and lead strategies, allocate resources (including budget), and craft plans to achieve module goals with a sharp focus on optimal ROI.As the expert in your area, you will not only provide professional guidance to your team but also independently think through and solve complex problems in your domain, delivering strategic resolutions and inputs that directly shape the broader business strategy. You will initiate and lead cross-functional projects or manage a small team, acting as a crucial link between execution and high-level corporate objectives. Responsibilities Strategy, Leadership & Business Vision Be the expert in your area of responsibility, providing professional guidance and serving as the definitive voice for your module. Develop strategies for your own module, allocate resources (e.g., budgets), and craft detailed plans to achieve module goals, focusing on maximum ROI. Deconstruct company-wide objectives and independently design a strategic plan for the function module or the cities within your scope. Lead and run cross-functional projects or manage a small team. Provide resolution and input to business strategy independently, solving complex professional problems through strategic thought. Advanced Data Analysis & Insight Generation Master systematic and in-depth data analysis methods and tools. Independently conduct analysis of complex, unstructured problems, disassembling them to structure the methodology and select suitable tools to generate business‑guiding insights. Design analysis frameworks and methodologies to standardize and enable junior team members’ work. Project & Stakeholder Management Independently undertake core business project operations, ensuring a clear link between project execution and overall business objectives. Factor in variables that could impact the project, planning for preventive or mitigation measures, and leveraging/optimizing given and limited resources. Manage cross‑function alignment with multiple stakeholders throughout the project lifecycle. Effectively communicate with and manage multiple stakeholders, influencing expectations, goals, and decisions at the senior levels of the organization. People Management & Development Efficiently allocate work to team members and establish a fluent daily operation mechanism for your team (official or feature team). Provide direct coaching and advice on growth and professional development to your team members. Actively work to help team members grow their experience and improve their professional capabilities to drive superior business results. Communication & Collaboration Demonstrate strong storytelling and presentation skills, capable of communicating and reporting key findings and proposals at a regional or higher level. Write well‑structured, easy‑to‑read reports that effectively communicate key messages to diverse audiences. Host or initiate small‑scale workshops and discussions, effectively driving conclusions and clear action items (To‑Dos). Put yourself in someone’s shoes when solving problems, effectively taking into account the needs and constraints of other departments. Manage conflict by adopting different approaches to minimize its impact on inter‑team collaboration. Qualifications 5+ years of experience in Operations, Strategy, or a related analytical/managerial role, with a progression in responsibility. Proven experience as an expert in a specific functional domain, providing professional guidance and independently solving complex business problems. Demonstrated success in leading and running cross‑functional projects or managing a small team (3 or more direct reports/feature team members). Mastery of systematic and in-depth data analysis methods and tools, including advanced proficiency in SQL and familiarity with structuring complex problem methodologies. Experience in budget allocation and crafting strategic plans to achieve module or city‑level goals with a focus on ROI. Ability to communicate and report at a regional or higher level, demonstrating strong storytelling and executive presentation skills. MBA or a Master’s degree in a quantitative field (e.g., Finance, Data Science, Economics, Business Analytics). Experience designing analysis frameworks and mentoring junior analysts. Deep understanding of the company's business model, including how various functional activities interact, and a focus on the user lifecycle and pain points. Proven ability to manage and influence senior‑level stakeholders, driving alignment and decision‑making across complex organizational structures. Experience with advanced programming languages for analysis (e.g., Python, R) and business intelligence tools. You’ll love working at DiDi because … We create user value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data‑driven – We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth – We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. Equal Opportunity Employer At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. Referrals increase your chances of interviewing at DiDi by 2x Get notified about new Operations Manager jobs in Greater Buenos Aires . Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing Industries: Software Development #J-18808-Ljbffr