Fraud Investigations Manager

Join to apply for the Fraud Investigations Manager role at Félix . Get AI-powered advice on this job and more exclusive features. About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot powered by WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper‑growth Series B company, backed by over $100 million in funding from top‑tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. Félix was selected as an “Endeavour Entrepreneur” and received the CrossTech Fintech Startups Award. Our team is unified by an obsession with empowering our customers and a bias for action. About The Role We are seeking a highly motivated and experienced Fraud Investigations Manager to join our Fraud Operations team. In this role, you will be instrumental in the detection, investigation, and mitigation of fraudulent activities, directly contributing to the security and trust of our services. You will work in a dynamic and challenging environment, collaborating closely with Product, Analytics, and Customer Service teams. Responsibilities Proactive Fraud Detection & Strategy: Proactively identify and document new systemic fraud patterns. Translate findings into clear requirements for new prevention rules. Build an investigations strategy and improve SOPs for fraud analysis. Provide high‑value feedback to the Risk Analytics team, proposing adjustments and new detection logic based on large‑scale fraud patterns. Detailed Investigations & Case Management: Conduct detailed investigations of assigned high‑risk cases, ensuring comprehensive evidence collection and accurate recording in case‑management systems. Lead the investigation of the highest‑impact, most complex frauds, coordinating response and mitigation across Operations, Legal, and Product teams. Tool & Data Proficiency: Utilize SQL to query logs and transactional data. Map fraudulent activity and extract relevant data for pattern analysis. Cross‑functional Collaboration & Training: Serve as a fraud consultant to Strategy, Product, and Engineering teams, converting investigative findings into actionable functional requirements. Develop and deliver internal training sessions for junior analysts or the wider Risk team on new attack patterns, investigative methodologies, best practices for data querying and new product assessment. Requirements 4+ years of experience in fraud investigations, risk operations, or similar roles, preferably within fintech or banking. Strong understanding of various types of fraud. Autonomous use of SQL/Python and data‑analysis tools to analyze large volumes of data and extract meaningful conclusions. Proficiency with fraud monitoring tools and case‑management systems. Strong analytical and problem‑solving skills with keen attention to detail. Excellent verbal and written communication skills. Ability to work independently and as part of a team, managing multiple cases simultaneously. Fluent in English & Spanish. Equivalent competencies in any of the above will also be considered. Nice to Haves Experience with graph analytics or network analysis for fraud detection. Background in a hyper‑growth startup environment. Familiarity with regulatory requirements related to fraud (e.g., AML, KYC). Certifications in fraud examination (e.g., CFE). Experience with advanced data visualization tools. What We Offer Competitive salary Initial stock‑options grant Annual performance bonus Health, dental, and vision plans Remote work environment, with offices in Miami and México City; hybrid model possible Continuous learning opportunities Unlimited PTO Paid parental leave Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? Check out our Privacy Policy. Referrals increase your chances of interviewing at Félix by 2x. Get notified about new Investigations Manager jobs in Argentina. #J-18808-Ljbffr