Community Success Manager

Community Success Manager (Shopify Education Brand) Company Overview A growing e-commerce education and mentorship community helping Shopify founders build authentic, profitable online brands. The platform runs on Skool , combining live workshops, coaching, and milestone-based learning to help small product-based businesses grow from $0–10K/month and beyond. Role Overview We’re seeking a Community Success Manager VA to help nurture and scale the member experience within a Shopify-focused Skool community. This person will own the onboarding journey, track member success, coordinate course materials, and drive ascension through higher-value tiers – all while keeping the community inspired, engaged, and supported. Core Responsibilities Member Onboarding & Early Success Conduct short welcome interviews to identify each new member’s business stage, goals, and early success opportunities. Prescribe a clear first win (e.g., small implementation, training, or audit) that builds momentum within their first week. Follow up on implementation progress and document early results for retention and marketing. Warmly introduce members to available programs and resources that align with their goals. Community Engagement & Retention Foster daily engagement inside the Skool community - welcoming new members, replying to posts, and celebrating progress. Collaborate with the existing moderator to ensure coverage, tone consistency, and member responsiveness. Identify inactive or at‑risk members and re‑engage them with encouragement or resource recommendations. Maintain an uplifting, inclusive environment that reflects the brand’s supportive and results‑driven culture. Member Ascension & Upgrade Support Identify when members are ready for deeper engagement or higher‑tier programs. Facilitate upgrade conversations—whether via DM, tag, or short intro call with the founder. Support campaign‑based upsells (e.g., limited‑time workshops, premium Q&A access, or 1:1 sessions). Track conversion activity and note what messaging or moments lead to upgrades. Course Coordination & Classroom Management Assemble and upload course materials into Skool classrooms using content, outlines, and recordings provided by the founder. Organize modules clearly with titles, links, and checklists to improve navigation and completion. Perform light video trimming or formatting for replay uploads and highlight moments. Ensure every workshop, Q&A, and replay is properly posted and announced to members. Tracking, Reporting & Celebrating Wins Log member progress, testimonials, and success stories for both community recognition and marketing content. Highlight weekly wins within the community to encourage learning and peer inspiration. Maintain basic reporting on engagement, upgrade activity, and course participation. Provide the founder with summaries on community health, active threads, and emerging success stories. Partner closely with the founder and moderator to ensure seamless communication and consistent messaging. Participate in brief check‑ins to align on weekly goals, priorities, and upcoming campaigns. Bring new ideas for engagement, retention, and content repurposing from community insights. Qualifications 3+ years of experience in community management, client success, or membership engagement (ideally within e‑commerce, education, or coaching). Basic understanding of Shopify – store structure, product listings, and app ecosystem. Excellent written and spoken English; confident in video communication (Loom, short calls). Strong organization and follow‑through – able to manage multiple conversations and progress points simultaneously. Tech‑savvy with tools like Skool , Google Workspace , and simple tracking sheets or CRMs. Bonus Skills Light video editing or Canva graphic skills for replay thumbnails or community highlights. Experience in other learning platforms (Kajabi, Circle, Mighty Networks, etc.). Interest or background in social media management or repurposing community stories into posts. Success in this Role Looks Like New members feel welcomed, guided, and achieve a tangible early win within their first 7–10 days. The community stays active, supportive, and growing in engagement week over week. Upgrades into paid programs increase through natural, value‑driven conversations. Courses and replays are neatly organized, current, and easy to navigate. Member wins are visible, celebrated, and reused to attract and inspire others. Seniority level Mid‑Senior level Employment type Part‑time Job function Other Industries Education and IT System Training and Support #J-18808-Ljbffr