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Patient Care Services Representative
hace 1 mes
About Winona: Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world‑class care via a fully vertically integrated business model. About the role: Winona is seeking a full-time, remote Patient Care Representative to be the frontline of our customer experience. In this vital role you’ll act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging issues for Winona’s customers. Seniority Level: Entry‑Mid Level Responsibilities Answer questions about Winona’s products and services through text message, email and/or phone calls. Make inbound and outbound calls with patients to answer questions or concerns while ensuring a high level of customer service in all interactions. Deliver information about Winona’s offerings. Ensure patient satisfaction and maintain professional patient support. Handle patient complaints and identify the appropriate response and strategy to solve issues as quickly as possible. Keep records of patient interactions, process patient accounts, and file documents. Assist doctors with various requests to handle specific patient issues/questions. Provide excellent service to both internal department teams as well as external customers. Requirements Strong customer service experience. Excellent written and verbal English communication skills. English proficiency must be at C1 or C2. Hands‑on experience in Excel/Google Sheets, Word/Google Docs, email applications and other computer basics. Experience with Slack, JustCall, Intercom, Stripe, Calendly and Google Suite is a plus. Ability to manage several work platforms at once. Strong ability to manage time and work priorities with minimal direction. Previous remote customer service and medical experience/knowledge is a plus. A personal computer with stable internet. Availability to work Monday‑Friday, 10:30 AM to 7:00 PM Eastern Time (EST). What’s in it for you? Work wherever you choose. Unlimited Paid Time Off. Non‑working holidays per country of residence. Pro‑rated 13th‑month bonus in select regions. Referral bonuses. Fun and casual work environment. Employee engagement activities and virtual gatherings. We are a diverse, global team Equal Employment Opportunity Winona provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Winona takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors. #J-18808-Ljbffr
