Overview Network Operations Center (NOC) Engineer – Tier 3 Job Summary Ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance: Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, Cosmos, and other proprietary systems Network Monitoring & Performance: Analyze performance trends, bandwidth, latency, packet loss, and KPIs Network Monitoring & Performance: Maintain monitoring thresholds, alert policies, and SLA metrics Incident & Problem Management: Respond to alerts and outages within SLA timeframes Incident & Problem Management: Perform triage, diagnosis, and manage incident lifecycle Incident & Problem Management: Conduct root cause analysis and document lessons learned Incident & Problem Management: Track trends and recommend preventive measures Escalation Management: Serve as primary escalation point for Tier 1 and Tier 2 support teams Escalation Management: Escalate complex issues to Tier 4 engineers and specialized teams Escalation Management: Coordinate vendor support and facilitate bridge calls during major incidents Escalation Management: Manage communication between technical teams, management, and stakeholders Network Operations & Maintenance: Execute firmware updates, patches, and configuration changes Network Operations & Maintenance: Configure routers, switches, firewalls, load balancers, wireless controllers Network Operations & Maintenance: Implement VLANs, access control policies, and VPN connections Network Operations & Maintenance: Perform change management and maintenance window activities Troubleshooting & Support: Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks Troubleshooting & Support: Troubleshoot routing/switching protocols including BGP, OSPF, EIGRP, STP Troubleshooting & Support: Analyze traffic using Wireshark, tcpdump Troubleshooting & Support: Address DNS, DHCP, firewall, NAT, and VoIP issues Troubleshooting & Support: Manage SSID requests and conference support Field Technician Coordination & Dispatch: Coordinate tech dispatches for PMS troubleshooting and connectivity Field Technician Coordination & Dispatch: Conduct WiFi site surveys, coverage analysis, wireless optimization Field Technician Coordination & Dispatch: Manage 3rd party vendor troubleshooting including video, VoIP, and conference room technology Field Technician Coordination & Dispatch: Coordinate on-site troubleshooting activities and vendor escalations Documentation & Collaboration: Maintain network documentation, topology diagrams, and SOPs Documentation & Collaboration: Create post-incident and root cause analysis reports Documentation & Collaboration: Participate in capacity planning and continuous improvement initiatives Documentation & Collaboration: Collaborate with Engineering, logistics, equipment, and third-party vendors Required Qualifications Technical Skills: TCP/IP, routing protocols, VLANs, QoS Technical Skills: Cisco, Ruckus, Aruba/HP, Meraki routers, switches, and wireless controllers Technical Skills: Firewalls including Cisco ASA, Fortinet, WatchGuard Technical Skills: Monitoring tools: SolarWinds, PRTG, Nagios, Zabbix, Cosmos Technical Skills: Wireshark, tcpdump, packet analysis Technical Skills: VPN, SD-WAN, load balancers, wired (Ethernet, fiber) and wireless networking Technical Skills: Property Management Systems (PMS) and hospitality technology (preferred) Certifications: Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, CompTIA Network+, CWNA, Fortinet NSE Experience: 1+ years network operations or NOC experience Experience: Incident management and escalation handling Experience: Experience coordinating with field technicians and dispatch operations Soft Skills Strong communication and problem-solving skills Ability to remain calm under pressure during critical incidents Team collaboration and mentoring Time management and prioritization Education Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience Working Conditions Shift work required (24/7 operations) May require on-call availability Office-based positions with remote work options possible Salary: $918 - $1,278 a month #J-18808-Ljbffr