Release Manager

Overview We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. Role and Team The Release Management Engineering Team within the Quality Organization at Medallia is looking for a world‑class Release Manager to design, drive, and own the delivery of the various Medallia platform and self‑service products. The role includes the scheduling, coordination, and management of changes across various portfolios as well as helping teams to manage and deploy changes into production. As owner of the Release Management lifecycle, they will work collaboratively with the various Medallia R&D teams along the SDLC: Product Design and Development, Test Engineering, Continuous Delivery, SRE, Production, and Managed Services to design, influence, and execute on development and delivery processes and strategies. This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills and strong technical competency are essential. Responsibilities Support the development and implementation of a change management process at the organizational level Partner with stakeholders to coordinate and assess change readiness Manage risk, dependencies and resolve issues that affect release/changes scope, schedule and quality Support the release management process from planning and development to deployment and post‑release support according to standard operating procedures Forward‑plan release/change windows and cycles across services and platforms Work with engineers to understand the impact of code merges and branching Track and report metrics and KPIs on progress and effectiveness of change and release management activities Minimum Qualifications Bachelor’s degree in Computer Science, Engineering or a related field 3+ years of experience in release management or in a related role (i.e. project management, change management in engineering domain) Demonstrated experience managing software releases / Infrastructure changes Demonstrated understanding of release and change management best practices Demonstrated experience working with code management, continuous integration and tracking tools including Git, Jenkins, and Jira Demonstrated experience in project management and coordinating cross‑functional work teams toward task completion Preferred Qualifications Experience managing software releases/infrastructure changes in a SaaS/Cloud environment Excellent communication and organizational skills Strong organizational skills and attention to detail Ability to work independently and as part of a team Experience with Kubernetes Experience with CI/CD pipelines and DevOps practices Experience with agile development methodologies #J-18808-Ljbffr