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You are Someone who naturally rolls up their sleeves when things get messy. You're attentive to detail, quick to spot inconsistencies or opportunities for improvement, and instinctively take action to fix them. You're the reliable person people go to for clarity, comfort, and occasionally a bit of humor during tough situations. You’re confident handling sensitive situations, highly organized, and happiest when balancing employee relations, coaching managers, and improving the overall work experience. You appreciate structure but remain adaptable when things inevitably change. You lead with empathy, common sense, and a healthy sense of urgency. No superhero cape required, but we won’t judge if you have one. You don't need to meet every requirement perfectly; if you bring the right attitude, curiosity, and passion for supporting people, you'll thrive here. Responsibilities Lead Employee Relations: Handle employee relations from start to finish, listening empathetically and delivering practical solutions. Coach managers effectively: Guide leaders through challenging conversations, performance improvement plans, and morale‑building efforts clearly and compassionately. Champion performance and talent: Partner with our Head of Performance & Culture to execute on the performance review cycle with training, calibration sessions, and thoughtful follow‑ups. Turn HRIS data into clear, actionable insights. Manage recruitment & onboarding for one of our US & CA business units: Oversee recruitment for key roles, ensuring a welcoming and values‑driven hiring experience. Local organizational design: Serve as the local expert for organizational changes, benchmarking, and maintaining HR consistency. Enhance culture: Partner with DEI and engagement leads to translate survey data into tangible actions. Organize meaningful initiatives to strengthen team connection and engagement in a hybrid work environment. Qualifications 5 years of progressive HR Generalist/HRBP experience, including at least 2 years independently managing employee relations investigations. Some familiarity with U.S. & Canada employment law, or strong willingness to learn. Experience coaching managers through performance challenges, terminations, and organizational changes. Comfort using modern HRIS/ATS tools to translate data into actionable insights. A builder’s mindset: quick to act, comfortable with ambiguity, and continuously seeking improvements. Clear, honest communication balanced with kindness, humor, and a focus on positive outcomes. #J-18808-Ljbffr
