Aftercare Specialist

Telehealth Aftercare Specialist As a Telehealth Aftercare Specialist, you will play a crucial role in providing exceptional patient care and ensuring a smooth transition for patients after their visits with healthcare providers. You will be responsible for a wide range of duties, including ordering prescription refills, arranging durable medical equipment (DME) orders, preparing necessary forms, facilitating referrals to specialists, and scheduling follow‑up appointments. Your attention to detail, excellent communication skills, and ability to multitask will be vital in delivering high‑quality aftercare services to our patients. Responsibilities Ensure all necessary aftercare letters are written promptly and accurately for providers to review and sign. Coordinate and manage the aftercare process for patients who have had telehealth consultations with healthcare providers. Assist patients in ordering prescription refills, ensuring timely delivery and adherence to prescribed treatment plans. Arrange for the procurement and delivery of durable medical equipment (DME) as per patient needs and physician recommendations. Facilitate referrals to specialists or other healthcare providers based on the recommendations of telehealth providers. Collaborate with the telehealth team and external stakeholders to ensure seamless communication and follow‑up care. Maintain accurate and up‑to‑date patient records, documenting all interactions and interventions. Provide exceptional customer service by addressing patient inquiries and concerns promptly and professionally. Stay updated on relevant healthcare guidelines, policies, and procedures to ensure compliance and quality of care. Collaborate with the telehealth team to identify opportunities for process improvement and contribute to the overall success of the department. Qualifications Proven experience in healthcare administration, telehealth, or a similar role involving patient care coordination. Strong knowledge of medical terminology, prescription medication processes, and healthcare referral protocols. Familiarity with durable medical equipment (DME) and the ability to coordinate orders effectively. Excellent organizational skills and the ability to multitask in a fast‑paced environment. Exceptional attention to detail and accuracy in documentation and record‑keeping. Outstanding interpersonal and communication skills, both verbal and written. Proficient in using electronic health record (EHR) systems and other relevant healthcare software. Ability to work independently and collaboratively within a team. Job Type Fulltime Permanent Work From HomePay: $5-$7/hrWorking Hours: 40 hrs a weekSchedule: Monday - Friday 9:30AM - 5:30PM ESTPay: $962.00 - $6,738.00 per hourExpected hours: 40 per week #J-18808-Ljbffr