Desktop Support Engineer L1

hace 2 semanas


Municipio de Rincón de los Sauces, Argentina Iron Systems, Inc A tiempo completo

Responsibilities Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies. Support Office 365 environments. Install and troubleshoot coverage/compliance software. Maintain knowledge of DHCP and DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement. Strictly adhere to defined Service Level Agreements (SLAs). Support recurring meetings, events, and after‑hours activities as required. Document incidents, problems, and resolutions for future reference and the knowledge base. Qualifications / Good‑To‑Have Skills L1 level network troubleshooting and resolution for LAN connectivity. Support to backend team for network/server/application issues. Working with vendor support contacts to resolve technical issues. Labelling racks and devices. Server mounting and movement. Hands‑and‑feet support for DC (compute, storage, backup, network) equipment – reboot, console connection, cable/SFP removal/insertion, cable replacement, racking/stacking. Safety Requirements Engineers are expected to bring their own protective eyewear and composite‑toed shoes. All remaining safety gear will be provided onsite. #J-18808-Ljbffr



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