Global IT Management Manager

Global IT Management Manager CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? POSITION OVERVIEW IT CL Business Partner is the representative of the IT CL function to the defined geography according to the team necessity. The role is to support the management of the operational and functional departments of CL in the assigned geography and region, ensuring the overall leadership for IT CL subject matters. Belongs and reports to the IT CL Business Partnering organization. Reports directly to the IT Regional CL Business Partner Head. KEY RESPONSIBILITIES Is a member of the assigned geography that owns and presents the IT CL status updates in the country meetings. Sits in the Subregion decision meetings as IT CL subject matter representative, ensuring that decisions are made in line with the overall IT CL Strategy. Ensures the local application of the group's IT policies. Contributes to the Go‑to‑market strategy definition by CL Business line Heads. Is consulted to IT CL product strategy definition. Participates in regular business reviews (MBR/QBR) by Sub Region. 2. Planning Accompany the Business in IT CL subject matters. Participate in new project requests and IT CL investments in the country (DAF). Articulate and support the direction of our innovations. Create a culture of strategic planning. Monitor ongoing projects and CRs in terms of timelines, budgets and IT engagement. Demonstrate overall IT CL leadership in the geography. Liaise between the Business Unit and the various IT departments (Project Delivery, IT CL Solution Design, PMO, CoE, Shared Capabilities…). Support business management in resolving IT CL escalations. Work in close collaboration with the Regional Senior IT Business Partner. 4. Operational Management Ensure that business IT CL needs get formalized, tracked, and resolved. Craft effective communication strategies for both IT and business. Supervise the services provided by the group's IT departments to the geography. Resolve critical incidents when situations do not improve in a timely manner. Maintain quality of service of Shared Capabilities (availability of the information system, resolution time, etc.). Manage customer demand and perform account management for assigned accounts. Improve CEVA internal and external Customer IT experience by acting as an equal partner with BD & Ops in managing the customer relationship. Develop key relationships with CL Business line heads. Proactively seek to expand relationships with customers, identify strategic customer needs, and align major technology initiatives accordingly. Persuade customer leaders to fund and implement technology enhancements that will deliver value to them. 5. IT Cost Control Participate in IT cost control processes (approval of CAPEX and IAR). Participate in IT spendings in the country. REQUERIMENTS Education & Certifications University degree in IT or Business, or equivalent experience. University degree in the field of computer science and/or project management. Technical Skills Strong understanding of IT infrastructure, software development, and system integration. Proficiency in project management tools (Microsoft Project, Jira, Confluence, Trello). Knowledge of various project methodologies (Waterfall, Agile, Hybrid approaches). Experience with business intelligence and reporting tools. Understanding of cybersecurity principles and compliance requirements. Professional Experience Minimum 3+ years of experience in IT for Contract Logistics. Leadership experience within a business line or IT role. Good working knowledge of IT processes and experience of full life‑cycle methodologies such as Prince II. Familiar with working in an IT support environment. Experience with warehouse management systems. Specialist Knowledge & Skills Fluent in English. Proven analytical skills and attention to detail. Excellent verbal and written communication skills in English. Ability to get results in a matrix‑style organization. Ability to motivate others. Work with all levels of management and communicate appropriately. Able to communicate in some other languages. Experience supporting in presales environment directly with customer. Strong understanding of Warehouse Management Systems and middleware. Interpersonal & Communication Skills Comfort in managing multi‑level relationships and assuming the voice of diligence. Proven analytical and problem‑solving abilities. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Good written, oral, and interpersonal communication skills. Ability to present ideas in business‑friendly and user‑friendly language. Highly self‑motivated and directed. Team oriented and skilled in working within a collaborative environment. Superior influence skills to gain commitment from others and foster collaboration. Excellent situation management and leadership in critical situations. Strong aptitude to build and maintain informal network inside the customer organization and internally to CEVA. Ability to travel. WHAT WE OFFER At CEVA Logistics, we support and value diversity and do not distinguish candidates based on disability, gender, sexual orientation, race/ethnicity, or age. We promote a welcoming, safe, diverse, and inclusive environment that encourages the exchange of knowledge and experiences, always with great respect for differences. With a solid culture of recognition and internal opportunities, we want our employees to grow, develop, and be part of our journey. We offer a competitive benefits package in the industry. Here we have a bold goal of internal professional growth, so if you want to work for one of the world's leading logistics operators, apply for our open positions. YOUR JOURNEY We value your professional and personal growth. That's why we share many opportunities to start your journey at CEVA. Join us for a challenging career. Equal Opportunity Statement We are an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law). Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. #J-18808-Ljbffr