Payroll: Service Management Manager

Payroll: Service Management Manager - Ey Global Delivery Services EY The opportunity We are currently seeking a highly experienced and dynamic Service Manager to lead the client management activities on our multi-country payroll operate engagements. The role will reside within our Service Management Office (SMO). SMO is a centralized function responsible for overseeing and coordinating the delivery of payroll services across multiple countries and servicing the client globally in line with the EY Payroll Operate practices. SMO ensures that the client service management is standardized, efficient, compliant and adheres to the global contracts and solutions. Responsibilities Collaborate with Engagement Partners (EPs) and Engagement Managers (EMs) to ensure consistent service delivery and client management for designated accounts. Coordinate with global teams to deliver payrolls that meet contractual scope, timeliness, quality, and service level agreements. Develop and uphold standardized service management documentation, process flows, and procedures for cross-country client consistency and efficiency. Ensure the consistent usage of the global payroll technology and processes to support the multi-country services. Train and support all EY teams to proficiently use standardized client processes and systems. Facilitate communication with client contacts at all levels and EY teams, both central and local. Conduct regular client reviews, including SLA reporting and issue log maintenance, in collaboration with country teams and EP/EMs. Oversee annual rollover tasks, such as calendar preparation and EY tool updates. Partner with operations leads to address escalations, prepare root cause analysis, and communicate outcomes to clients with EP/EM alignment. Qualifications Minimum 8 years of experience in payroll operations or management, with a strong focus on international payroll management. Proven track record of managing large-scale projects in a global context. Strong client-facing and communication skills, with the ability to build and maintain relationships at all levels of an organization. Experience with payroll technology platforms and an understanding of how to leverage technology to improve payroll operations. Commercial acumen, the ability to manage Engagement Economics holistically ensuring profitable and happy clients. Willingness to travel as required for client engagements and project delivery, as well as flexibility to operate in a global across-time-zones environment. Sr. Payroll- Ey Global Delivery Services EY Job title Senior- Client Engagement SeniorReports to GDS Payroll Operate LeaderAbout EY Payroll OperateEY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to... Product Marketing Lead - Assistant Director - EY Global Delivery Services Product Marketing Lead - Assistant Director - EY Global Delivery ServicesLocation: CABAOther locations: Primary Location OnlyDate: 16 Sept 2025Requisition ID: Brand & MarketingRole TypeMarketing Manager – Product Marketing Lead, EY FabricRole... Aleph Holding XelereService Delivery ManagerSupportYourAppWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the... Payroll Staff Smo- Ey Global Delivery Services EY Job title Staff - Client Engagement SeniorReports to GDS SMO Global LeaderAbout EY Payroll OperateEY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become... Payroll Smo Senior - Ey Global Delivery Services EY Job title- Senior- Client Engagement Senior_Reports toGDS Payroll Operate LeaderAbout EY Payroll OperateEY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become... Sdm - Engagement Management - Ey Global Delivery Services EY JOB TITLE: Service Delivery Manager - SDA - Engagement MaintenanceEnterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling... Experience Management Senior (Faas) - Ey Global Delivery Services 1 1 EY Our Experience Management (EM) team is committed to providing our client-serving professionals with relevant experiences to promote career development and growth. As an Experience Manager, you will be identifying talent with specific skill sets to build diverse teams... Project Manager - Ey Global Delivery Services EY Project Manager - EY Global Delivery ServicesThe opportunityWe are looking for Senior Associate - Senior Project Coordinator who will be responsible for performing the activities related to project coordination. As a part of a team, you will coordinate with consistent, high... Account Support Center, Manager (E) - Ey Global Delivery Services EY Account Support CenterOur purpose, at EY, is building a better working world. The Operations and Reporting within EY GDS is a dynamic and multi-offering function consisting of 300+ employees across India, the Philippines, Argentina, and Poland with six global support... Acr Financial Planning and Analysis Manager - Ey Global Delivery Services EY Job SummaryKey ResponsibilitiesTake full ownership and accountability for the delivery of FP&A services, ensuring operational excellence, adherence to SLAs and providing actionable insights to help client stakeholder take timely actions to improve business performance- Lead... Acr Project Finance Accounting Manager - Ey Global Delivery Service EY Job SummaryKey ResponsibilitiesTake full ownership and accountability for the delivery of Project analysis services, ensuring operational excellence, adherence to SLAs and providing actionable insights to help client stakeholder take timely actions to improve business... Manager Global Trade - Ey Global Delivery Services EY Position:- Job purposeErnst & Young (“EY”) helps clients operate more effectively in moving goods around the world.EY established a Global Trade team to help clients manage export and import classifications, assist with Free Trade Agreements (“FTA”) solicitation and... Pre-sales Sr - Ey Global Delivery Services EY Job title Senior - PresalesReports to GDS SMO Global LeaderAbout EY Payroll OperateEY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become one of the top... CTOrs Analyst - Ey Global Delivery Services EY At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... Transfer Pricing, Senior Manager - Ey Global EY Transfer Pricing, Senior Manager – EY GlobalEYYou'll also develop and deliver transfer pricing and economic ideas with timely, responsive services and identify opportunities for transfer pricing and other special services. In addition, you'll prepare documentation,... Payroll and Wfm Senior Consultant - Ey Global EY EY Global Delivery Services - Workforce Advisory, Payroll - Senior ConsultantManaging global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As member of our WFA practice, you’ll be part of a team that support clients in... EY The AWS Centre Leader is responsible for managing the Delivery Centre and Centre of Excellence (CoE) Teams within Markets, BMC and AWS in the Argentina GDS Centre. This individual will liaise with the CoE and DC leaders to ensure that local team members are equipped to... Compensation Planning and Analysis Manager EY Compensation Planning and Analysis ManagerAccentureThe Compensation Planning & Analysis (CP&A) Manager is involved with financial analyses to advise and support Strategic Planning and Analysis (SP&A) leadership as well as senior leadership across Finance and HR. This... Client Technology: Platform Product Management - Ey EY CT Product Manager - Supervising AssociateFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful... Client Technology - Ct Engineering - DevOps - Ey EY Engineer IIRank: Supervising AssociateFueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product... #J-18808-Ljbffr