Customer Service Representative
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Southline Roofing & Exteriors is a family-owned roofing and exteriors company from the Lowcountry (Charleston, SC). We're hiring a Customer Service Representative to be the first voice our homeowners hear.
What you'll do:
- Answer calls, messages, and follow-ups with warmth and speed
- Schedule inspections and keep appointments running smoothly
- Keep homeowners in the loop from first estimate to final nail
- Keep our CRM organized so nothing slips through the cracks
What we're looking for:
- Customer service experience in the home service industry (roofing, HVAC, plumbing, or similar)
- Experience working with U.S. clients and fluent, friendly English
- Availability during U.S. Eastern Time business hours
- Calm under pressure, especially after a storm rolls through
- Organized, reliable, and genuinely likes helping people
Nice to have:
- Experience with JobNimbus, AccuLynx, ServiceTitan, or a similar CRM
- Experience scheduling appointments or inspections for field teams
What we offer:
- A small, family-run team where your work is seen and valued
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