(English & Spanish) Community Strategy & Operations Consultant, FoodTech(remote)
hace 2 días
(English & Spanish) Community Strategy & Operations Consultant, FoodTech (remote) 3 weeks ago Be among the first 25 applicants Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. What you will do: Conduct follow-up calls. Handle operational conflicts and issues by investigating and resolving conflicting situations. Engage top performers to identify best practices and replicate successful methods within the community. Coordinate scheduling by matching confirmed photoshoots with available photographers through calls or email. Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls. Address rule compliance issues and escalating cases when necessary. What you need to succeed in this role: Native Spanish and excellent English communication skills (both written and verbal at C1 level) are a must. Solution-oriented mindset with solid project management skills. Experience within the food tech industry. Experience handling data in Google Sheets, including knowledge of filters, formulas, and pivot tables is a must. Ability to organize tasks, set priorities, and drive execution autonomously. Proactive approach with strong ownership of tasks and responsibilities. Detail-oriented approach. Excellent communication and interpersonal skills. Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload). Will be a great plus: Experience with HubSpot. Benefits: Fixed schedule: Monday-Friday, 9 AM‑5 PM or 12 PM‑8 PM, GMT‑3. Opportunity to cooperate fully remotely. Inclusive international environment. Compensation in USD. Rewards for referring friends. Balance between project workload and personal time, with an internal health policy. Responsive leadership interested in your development and long-lasting cooperation. Greenhouse conditions for self-development. A culture built on trust, with no time‑tracking requirements. The items listed may vary depending on the terms of your engagement. Conditions typically apply to employees; independent contractors may not be eligible for all benefits. Specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Seniority level: Mid‑Senior level Employment type: Contract Job function: Project Management Industries: IT Services and IT Consulting We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. If you're a proactive Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us Know someone perfect for the role? Refer them and get rewarded #J-18808-Ljbffr
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