Associate Director, IRG Global Operations

Associate Director, IRG Global Operations Illingworth Research Group provides a range of patient focused clinical services to the pharmaceutical, healthcare, biotechnology and medical device industries. These include mobile research nursing, patient concierge, medical photography and clinical research services. Illingworth are experts with experience across all study phases and in a diverse range of therapeutic areas. Illingworth Research Group is a global organization operating in over 45 countries, bringing clinical research directly into the home of the patient, to improve the experience of patients involved in clinical trials and the quality of their lives. Job Responsibilities Line Management of Clinical Operations staff, responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/counselling of staff, including the management and development of other Managers, Clinical Operations. Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Liaise with Resourcing management on active awarded and proposal project assignments. Review workload for all staff in reporting chain. Manage the resource availability for the assigned staff/country or region, ensuring projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions. Provide expert operational oversight and guidance to support prioritization of activities, review and monitor the work performed, metrics compliance, and development of contingency plans, among others. Analyze performance and quality metrics to assure BU achievement of regional productivity and compliance metrics. Address improvement initiatives as identified. Support the assessment of overall regional Clinical Operations staff growth and actively participate in the selection and hiring process. Proactively work to ensure staff retention and turnover rates remain within expected levels. Ensure quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal and local guidelines and ICH GCP. Ensure all staff follow required training and complete the required documentation. Provide regular compliance updates to management accordingly. Oversee progress of teams supporting clinical projects. Ensure individual and team tasks are completed according to country/region specific and government regulations and per client expectations and contract. Support the management of customer relationships and escalated more serious issues as required. Work closely within appropriate business unit/country/region to ensure staff performance on studies and correct deficiencies as identified by staff, customers, and auditors. Ability to develop and oversee and provide direction to more junior managers in their reporting line, in the development of training plans and formal performance management plans for individuals to address performance deficiencies, when necessary. Identify needs and may make recommendations for process improvement and efficiencies. Participate in committees and work groups to support the development and implementation of new initiatives and strategic direction of the BU and cross-BU Clinical Operations. May provide support to Business Development to facilitate new project awards during the Bid Defense process, providing expert Clinical Operations guidance where required. May participate in marketing activities, customer presentations and proposal development. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Summary Provides leadership, direction, and management to Clinical Operations staff in the assigned areas including Site Selection, Site Activities including On-Site Monitoring and/or Central monitoring through Study Close Out. Provides training, consultation and oversees quality related to operating activities of assigned staff to ensure project deliverables are met. Acts as primary point of contact for resourcing escalations, assuring utilization, performance, and development of Clinical Operations staff. May liaise with other departments or business units to optimize resources as well as to establish harmonized clinical operations practices, processes and tools. Contributes to operational initiatives. #J-18808-Ljbffr