Empleos actuales relacionados con Documentation Success Manager - Municipio de Rincón de los Sauces - Archbee
-
Customer Success
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina Canonical A tiempo completoJoin to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers...
-
Enterprise Customer Success Manager
hace 4 horas
Municipio de Rincón de los Sauces, Argentina Canonical A tiempo completoJoin to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our...
-
Remote Enterprise Customer Success Manager
hace 4 horas
Municipio de Rincón de los Sauces, Argentina Canonical A tiempo completoA leading open source software provider is seeking an experienced Enterprise Customer Success Manager to enhance customer satisfaction for a remote position. This role involves developing trust with customers, onboarding them, and coordinating projects across teams. The ideal candidate will have a strong IT background, at least 5 years of experience in...
-
Client Success Manager ID44930
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina AgileEngine A tiempo completo3 days ago Be among the first 25 applicants We are looking for an Account Management in Buenos Aires, Argentina AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture...
-
Technical Writer
hace 4 horas
Municipio de Rincón de los Sauces, Argentina JPMorganChase A tiempo completoTechnical Writer - Client Onboarding and Documentation The Client Onboarding and Documentation (CO&D) Technical Writer is responsible for writing, editing, and managing knowledge management assets for the CO&D teams – WKO (Wholesale KYC Operations) and DDS (Digital Document Services). Knowledge management assets include procedures, user guides, contextual...
-
Global Remote: Customer Success Team Lead
hace 2 semanas
Municipio de Rincón de los Sauces, Argentina Canonical A tiempo completoA leading tech firm is seeking a Customer Success - Team Manager to lead their global team. The role involves strategic planning, team management, and cross-functional collaboration to enhance customer engagement and retention. Candidates should have proven experience in customer success, strong analytical skills, and a background in technology. The position...
-
Email Security Success Engineer
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina Check Point Software A tiempo completoA leading cybersecurity firm is looking for an experienced Customer Success Manager in Neuquén to join their Email Security Team. The role focuses on helping customers adopt email security solutions, ensuring satisfaction and long-term retention. Ideal candidates should have a strong technical background, effective communication skills, and be bilingual in...
-
[D] Customer Success Manager
hace 3 semanas
Rincón de los Sauces, Argentina LatamCent A tiempo completoCustomer Success Manager (B2B SaaS | eCommerce Marketing)Remote Latin America | USD $50-70k OTE | Full-time About the Role We're hiring a Customer Success Manager for Maestra.io, an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused, managing the full post-sales...
-
Customer Account Team Lead: Growth, Revenue
hace 6 días
Municipio de Rincón de los Sauces, Argentina Swapcard A tiempo completoA leading software company is seeking a Customer Account Manager - Team Leader in Neuquén, Argentina. This role involves guiding the Customer Account Management team, focusing on revenue growth, and enhancing client success. Ideal candidates will have a proven background in customer success leadership and strong coaching abilities. The position offers a...
-
Recruiting Manager
hace 3 semanas
Rincón de los Sauces, Argentina Sterlington, PLLC A tiempo completoReports to: Chief Talent OfficerDepartment: Human ResourcesLocation: Remote (global)Type: Contractor About Sterlington Sterlington is a global law firm and professional services company reimagining how legal and business expertise is delivered. Our model blends innovation, flexibility, and excellence to empower our partners and clients to grow with clarity...
Documentation Success Manager
hace 4 semanas
Get AI-powered advice on this job and more exclusive features. Archbee's platform is utilized by technical teams from companies such as Cisco, Bosch, and Red Bull to create dynamic knowledge portals and transform static documents into immediate answers. Our customers, spanning various industries like SaaS, development tools, web3/crypto, and hardware, leverage Archbee to build comprehensive documentation for their users. Examples of public documentation created using our platform include Navattic’s product demos, Charthop’s people operations platform, and Flipper Zero’s multi-use hardware device. Explore more on our portal. Role Description This is a contract role for a Documentation Success Manager thrives on customer relationships and sees documentation as a journey, not just a deliverable. In this hybrid role, you'll be the bridge between our documentation platform and our customers' success, combining your writing expertise with a passion for helping teams transform their documentation practices—from their very first demo through long-term success. What You'll Do As a Documentation Success Manager, you'll be involved in the entire customer lifecycle, starting with prospect demonstrations. You'll conduct compelling platform demos that go beyond feature tours—you'll show prospects how our platform could transform their specific documentation challenges. Your technical writing expertise allows you to quickly understand a prospect's documentation pain points during discovery calls and demonstrate relevant solutions on the spot. During demos, you might live-edit a sample of the prospect's existing documentation to show the power of our platform, or create a mini documentation site during the call using their actual content. You'll field technical questions about workflows, integrations, and best practices with the credibility that only comes from years of hands‑on documentation experience. Once prospects become customers, you'll seamlessly transition into their documentation guide. Your days will blend hands‑on writing with strategic customer guidance. One morning, you might be demonstrating our API documentation features to a prospective SaaS company. That afternoon, you could be helping an existing customer restructure their knowledge base or writing their first set of getting‑started guides to demonstrate best practices. You'll own the entire customer documentation journey—from that first "aha" moment in a demo through creating their first live docs on our platform, to regular check‑ins where you help them optimize their workflows and adopt advanced features. When customers struggle with information architecture or style consistency, you'll jump in with both strategic advice and practical solutions. What Makes You Perfect for This Role You're an experienced technical writer who gets genuinely excited about well‑organized documentation and loves showing others what's possible. You've felt the pain of poor documentation systems and can articulate these pain points in ways that resonate with prospects. During demos, you can quickly parse a prospect's existing documentation samples, identify improvement opportunities, and demonstrate solutions in real‑time. Your technical writing background means you can speak fluently about style guides, API documentation, content reuse, version control, and documentation‑as‑code workflows. But more importantly, you can translate these concepts for audiences ranging from skeptical developers to non‑technical stakeholders. You're comfortable writing in multiple formats—from developer guides to user manuals—and can demonstrate this versatility live during prospect calls. You excel at relationship building and have a consultative approach to problem‑solving. When a prospect says "our documentation is a mess," you see an opportunity to understand their specific challenges and demonstrate a tailored solution. You're energized by the challenge of winning over skeptics and turning documentation critics into champions. You know how to read the room during demos and adjust your approach based on the audience's technical level and priorities. Technical Skills We Need 3+ years of technical writing experience across different documentation types Proficiency with documentation tools (experience with platforms like ReadMe, GitBook, Archbee, Confluence, or similar)Understanding of API documentation and developer documentation needs Familiarity with markup languages (Markdown, reStructuredText, or similar) Basic understanding of version control systems (Git) Experience with documentation site generators or static site tools is a plus Comfort with screen sharing and live demonstrations Ability to quickly learn and demonstrate software features Success Metrics Your success will be measured across the entire customer journey: demo‑to‑close conversion rates, time‑to‑first‑published‑documentation, customer retention, and documentation quality improvements. We'll track how effectively your demos address prospect pain points, how quickly customers publish their first documentation, and how their documentation complexity grows over time. Your ability to turn skeptical prospects into engaged customers and then into documentation advocates will be key. Why This Role is Unique Traditional sales engineers often lack the deep documentation expertise to run truly compelling demos for a documentation platform. Traditional customer success managers can't speak with authority about documentation best practices. Traditional technical writers rarely get to shape how entire organizations approach documentation. In this role, you'll do all three. You'll have the satisfaction of showing prospects what great documentation looks like, helping them envision a better future for their content, and then personally guiding them to achieve it. You'll build lasting relationships with customers who first met you as the expert who "just got" their documentation challenges during a demo and continue to see you as their documentation mentor and strategist. Qualifications Exceptional English communication and writing skills A bachelor's degree in STEM is a plus What's in it for you Remote work‑from‑home environment Stock options Hiring Process 45‑minute interview with team member 45‑minute interview with founder Seniority Level Mid‑Senior level Employment Type Contract Job Function Administrative Industries: Technology, Information and Internet Referrals increase your chances of interviewing at Archbee by 2x #J-18808-Ljbffr
