Care Navigator Team Lead

Industry Healthcare / Patient Operations / Clinical Support Work Arrangement Fully Remote Job Type Full-time Work Schedule Monday to Friday, 40 hours per week — 8:00 AM–5:00 PM / 9:00 AM–6:00 PM PST Locations Philippines (primary) LATAM (Mexico, Colombia, Brazil, Argentina) Other remote regions with strong English communication and healthcare operations experience About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for : WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company Our client is a fast-growing healthcare provider focused on delivering personalized care for patients suffering from chronic headaches and migraines. Their mission is to provide compassionate, specialized treatment that improves quality of life. The team combines clinical expertise, empathy, and innovation to ensure every patient receives exceptional, ongoing support throughout their care journey. Role Overview We’re hiring a Care Navigator Team Lead to oversee and mentor a team of care navigators while serving as a key point of contact for patients. You will ensure patient onboarding, scheduling, and follow-ups are executed with precision, compassion, and operational efficiency. This role combines hands‑on patient support with leadership responsibilities, including coaching, performance tracking, and process improvement initiatives. Impact As a Team Lead, you will : Lead and support a team of Migraine Care Navigators to deliver exceptional patient care. Drive operational excellence, ensuring timely patient onboarding, scheduling, and follow‑up processes. Improve patient satisfaction and retention through high‑quality coordination and support. Mentor and develop team members, fostering a culture of accountability, empathy, and continuous improvement. Contribute to process enhancements that streamline workflows and optimize patient experience. Core Responsibilities Team Leadership & Mentorship Coach, mentor, and guide a team of Migraine Care Navigators to achieve performance targets. Monitor individual and team metrics, providing actionable feedback to improve performance. Conduct regular team meetings, one‑on‑ones, and knowledge‑sharing sessions. Support onboarding and training of new team members. Ensure adherence to SOPs, compliance standards, and quality metrics. Patient Intake & Care Conduct initial patient intake assessments and gather relevant health and symptom details. Guide new patients through onboarding and explain treatment pathways. Coordinate with providers to ensure accurate documentation and communication of care plans. Patient Support & Follow‑Up Manage and schedule appointments efficiently to minimize wait times. Follow up post‑appointment to monitor patient progress and care adherence. Assist patients with rescheduling as needed to ensure continuity of care. Provide educational materials and address patient inquiries, escalating complex cases as necessary. Coordination & Quality Improvement Collaborate with medical, administrative, and billing teams to maintain accurate patient records. Collect patient feedback and identify areas for process improvement. Track team assignments and patient cases to ensure follow‑ups are completed on time. Requirements Must‑Haves (Required) 3+ years of experience in patient navigation, healthcare coordination, or medical assistance. 1–2+ years of team lead, supervisory, or people‑management experience. Strong knowledge of healthcare operations, medical terminology, and patient advocacy. Excellent communication, empathy, and leadership skills. Familiarity with EHR / EMR systems, scheduling software, and HIPAA compliance. Exceptional organizational skills with attention to detail and reliability. Nice‑to‑Haves (Preferred) Experience supporting U.S.-based healthcare providers. Familiarity with insurance and prior authorization processes. Experience in telehealth or specialty clinics. Proven ability to manage and scale remote healthcare teams. Tools Proficiency Must‑Haves (Required) Slack, Zoom, Gmail, EHR / EMR systems, Airtable, Calendly, Google Calendar, Google Workspace (Docs, Sheets, Drive) Nice‑to‑Haves (Preferred) Notion, Asana, Zendesk, Dialpad Benefits Competitive Salary : Based on experience and skills Remote Work : Fully remote—work from anywhere Health Coverage for PH-based talents : HMO coverage after 3 months for full‑time employees Generous PTO : In accordance with company policy Direct Mentorship : Guidance from international industry experts Learning & Development : Ongoing access to resources for professional growth Global Networking : Connect with professionals worldwide Work‑Life Balance : Flexible hours that support a healthy balance Our Recruitment Process Application Screening Skills Assessment Top‑grading Interview Client Interview Job Offer Client Onboarding Ready to Join Us? If you’re passionate about patient care and thrive in fast‑paced, mission‑driven environments, this role is for you. Apply now to join a healthcare team making a lasting impact on the lives of migraine patients. #J-18808-Ljbffr