Remote SaaS Technical Support Engineer
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Lilt Ai is seeking a Technical Support Representative for a 100% remote role, supporting contractors using our SaaS platform across the U.S. You will combine customer service, technical troubleshooting, and platform expertise to deliver an outstanding experience.
Responsibilities include handling inbound calls, guiding users through workflows and demos, troubleshooting issues, and documenting resolutions in the CRM. Strong English, analytical thinking, and ownership are essential.