Enterprise Customer Success Manager

Enterprise Customer Success Manager - LATAM Argentina POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up Role Title: Enterprise Customer Success Manager Reports to: ECSM Manager Area: Customer Success Location: Argentina The Opportunity We are looking for a high energetic and collaborative Enterprise Customer SuccessManager for LATAM to serve as the strategic interface between our clients, internalengineering and product teams. This role requires both strong tactical skills and strategiclevel thinking. On the tactical side, this person needs to be able to help the team navigatethrough agile delivery, manage the team and architecture to provide the guidance, andshepherd in flight projects to their successful ends. This candidate will work closely withProduct Managers, Delivery, DevOps, Infrastructure and Business Operation teams in ahighly collaborative environment and global environment to provide quality software andsolutions to our clients. Responsibilities Manage all stages of customer relationship: I mplementation (it’s all about project management). Building amazing client relationships by providing exceptional service. Insight presentations (data analysis and interpretation) for clients and theirexecutive teams. Manage any key issues and risks. Provide expert knowledge and support to our growing client base, through a consultative approach to deliver successful outcomes for our clients. Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients. Engage Solution Engineers and other Incoders as needed to provide solutionsand guide customers through implementations and successfully transition intoproduction phase, resulting in accounts growth. Make impactful and creative decisions. Able to develop processes to scope out Enterprise Customer requirements correctly. Build a methodology that delivers continuous results and measures success. Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams. Find creative solutions to customer requests and provide customers an experience that they will LOVE Requirements 2 to 4 years of experience. Experience in consulting firm leading customer projects with demonstrated analytic and problem solving skills. Previous Customer Success in enterprise and / or SaaS environment is a plus. Technical acumen to allow effective articulation of Enterprise capabilities &offerings highly preferred. Excellent communication skills with the ability to distill complex issues. Comfort with large data sets and ability to extract business insights from analysis. Comfort with ambiguity and a rapidly evolving business landscape. Solid stakeholder management skills, both for internal and external stakeholders. Experience working in an organization that develops mobile apps and services forenterprise customers. Working knowledge of biometrics or identity software is ideal. Proven track record of resolving issues and risks in a cross functional andcollaborative way. Confident, and you easily build relationships when working with your customersand internal partners. Naturally curious, eager to learn and proactive in sharing knowledge with others. Able to work in a fast-paced environment with a strong sense of urgency in drivingprojects to completion. Additional benefits package according to location (401k, medical insurance, etc.) Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you. We will only use your personal information concerning Incode’s application, recruitment, and hiring processes. Create a Job Alert Interested in building your career at Incode Technologies? Get future opportunities sent straight to your email. 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